Ecolab · 1 day ago
Key Account Representative- Customer Service
Glenwood, IL
Full-time
Hybrid
Mid, Senior Level
$66K/yr - $99K/yr
3+ years expEcolab is seeking a Sr. Key Account Representative to serve as the first point of contact for customer assistance and training. This role involves addressing escalated issues, monitoring team performance, and improving the Quality Management System.
Cleaning ProductsEnergyFood and BeverageInformation TechnologyRenewable Energy
Responsibilities
Address and resolve escalated issues raised by internal and external customers on an ongoing basis
Monitor the performance of team members to insure daily and monthly objectives are achieved
Conduct new associate training and provide ongoing training
Participate in projects as assigned
Actively seek to improve our Quality Management System with the goal of improving current practices
Qualification
Required
High School Diploma or GED
3-5 years in administrative support or customer facing role, customer service, order management, and/or leadership or independent decision-making experience
Excellent oral and written communication
Ability to maintain a positive attitude and adapt to a changing environment
Ability to work independently in a fast paced environment
Preferred
Bachelor's degree
Experience supporting multiple areas of business
Minimum of one year in North America Customer Service
Excellent attendance and punctuality record
Proficient in SAP
Proficiency in Microsoft Office (Outlook, Word, Excel) and computer skills
Experience in order automation via Conexiom
Proven analytical experience with high aptitude for research, analysis, and problem solving skills
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.
Company
Ecolab
Ecolab provides water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. It is a sub-organization of Ecolab Life Sciences.
10001+ employees
H1B Sponsorship
Ecolab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (37)
2023 (31)
2022 (31)
2021 (49)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Christophe Beck
Chairman and CEO at Ecolab
John Guttery
SVP, Enterprise Initiatives
Recent News
2026-01-20
Company data provided by crunchbase