Doppelmayr USA · 2 days ago
Customer Support Engineer
Salt Lake City, UT, US
Full-time
Onsite
Entry, Mid Level
2+ years expDoppelmayr USA, Inc. is a leader in developing innovative mobility solutions and high-performance material handling systems. They are seeking a Customer Support Engineer to provide technical and regulatory support to customers and internal teams for aerial tramway products, focusing on problem-solving and collaboration with engineering teams.
Machinery
Responsibilities
Support and manage customer requests related to technical and regulatory questions
Serve as a liaison between the Customer Support Department and engineering teams within the Doppelmayr group
Promote and manage minor mechanical modifications in the field
Provide guidance to Customer Service Technicians on regulatory and engineering‑based needs
Support the Customer Service Manager with internal and external Service Bulletins
Partner with civil and mechanical engineering teams to provide repair procedures and technical guidance to customers
Collaborate with engineering teams to review and update maintenance manuals for fixed grip products
Lead and support customer installation inspections and dynamic load tests
Work with the customer request manager to facilitate fast resolution of warranty issues
Attend and support the Customer Service Department at trade shows and industry conferences
Qualification
Required
Clear, professional communication across email, phone, video, and in person
Strong understanding of ANSI B77 standards
Excellent documentation practices for tracking customer requests, actions, and projects
Ability to develop proficiency with IFS (ERP) and Microsoft 365 (SMS software)
Ability to work cross‑functionally to meet customer needs on time
Working knowledge of NDT testing procedures and protocols
Detailed understanding of maintenance manuals for all Doppelmayr product types, with emphasis on fixed grip systems
Minimum 2 years of relevant experience with mechanical/electrical equipment startup and maintenance
Bachelor's degree in an engineering discipline relevant to the Aerial Tramway Industry (Civil, Mechanical, Electrical, Multi‑System, or Structural), or equivalent experience
Benefits
401(k), including company match
Health, dental, vision, and life insurance
Health savings account
Employee assistance program
Paid time off
Company
Doppelmayr USA
As the quality, technology, and market leader in ropeway engineering, Doppelmayr/Garaventa operates production plants as well as sales and service centers in 50 countries worldwide.
201-500 employees
H1B Sponsorship
Doppelmayr USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Katharina Schmitz, PMP
CEO / President
Company data provided by crunchbase