On Lok · 2 days ago
Director, PACE Program Center - PACEX
San Jose,CA,US
Full-time
Onsite
Lead/Staff, Director/Executive
4+ years expOn Lok is a non-profit committed to the care of elders, focusing on the PACE model for frail seniors. The PACE Center Director will lead a team to deliver exceptional care, oversee daily operations, ensure compliance, and foster a supportive environment for both staff and participants.
Hospital & Health Care
Responsibilities
Provides leadership and is actively involved in the development and facilitation of participant care planning, care coordination, risk management, and service utilization. This includes program oversight and ensures execution of all regulatory and compliance requirements. Responsible for planning, organizing, and directing the day-to-day operations of the PACE center
Maintains employee morale and uses ongoing training/mentoring sessions to improve quality and productivity and lessen employee turnover. Sets and reinforces standards for acceptable levels of performance and behaviors
Ensures quality, compassionate, and competent service delivery across all On Lok external partnerships. Implement and strengthen systems, workflows, policies, programs, and performance. Demonstrates leadership by creating key partnerships across On Lok's PACE centers, alternative care settings (ACS'), and others
Serves as an effective link with On Lok's internal partnership, administration, On Lok Senior Health Services management team, and program staff through key indicator management, professional and polished communication, productive collaboration, and facilitation of change opportunities
Ensures continuity and consistency in delivery and quality of services by ensuring the center is adequately staffed. In collaboration with other leadership, implements center staffing plan, supervises, and evaluates staff performance, and promotes staff development. Ensures that all interdisciplinary team (IDT) members are effectively and actively participating in participant care planning, coordination, and problem-solving, by providing ongoing coaching and training
Monitor staffing trends including performance, turnover, overtime, and employee recognition
Collaborates with the Quality Assurance, Practice Management, Medical, and program leadership to continuously seek ways to improve workflow efficiency and participant care process efficiency resulting in an improvement of participant care outcomes, and staff utilization
Stand up on-site compliance monitoring and evaluation plan to continuously pursue audit preparedness
Develops and implements corrective plans of action for identified areas of improvement
Leads the coordination of the interdisciplinary team (IDT) and center resources to develop, coordinate, monitor, and execute participant care plan goals for all center participants
Ensures staff are provided with the resources, training, and tools needed to deliver all care planned goals
Identifies opportunities for care plan innovation with the identification of new service delivery options or modalities separating On Lok PACE from other health plans and providers
Leads process improvement initiatives and training with the interdisciplinary team to improve collaboration between departments in the development of care plan goals and execution. Ensures and reinforces oversight of excellent IDT service delivery
Partners with the other PACE Center Directors to design, standardize, and implement process improvement and solutions to advance the daily operations
Strengthens cross-functional partnerships with support departments to ensure the promotion and utilization of advanced technology to capture state-of-the-art processes and procedures for efficient use of staff and communication with participants, customers, vendors, and partners
Monitors compliance and adherence to regulator standards on care planning
Manages against over-provision of resources through effective preventative care planning for all participants
Effective management of resources and systems to ensure the center meets its operational, human resource, and budgetary goals
Provides oversight, management, and strategic direction of center finances to ensure capital expenditures, operational expenses, staffing, and participant care utilization are within acceptable budgeted variance
Oversees facility assets, space, equipment maintenance, and safety
Formulates and advances the goals and objectives of the organization by developing specific performance goals, implementing quality improvement plans with center staff, and participating in establishing and monitoring financial projections
Maintains active involvement in the promotion of On Lok in the community. Partner with Marketing, Outreach, and PACEPartners to strategize and develop ideas for greater outreach/visibility efforts
Leads and designs standardization and continuous process improvement efforts; uses change management methodologies and creates excitement around change and improvement. Utilizes process improvement techniques (i.e., Lean Six Sigma) and Project Management tools as appropriate
Other duties as assigned
Qualification
Required
Bachelor's Degree in Healthcare or related
4-7 years of experience working with the geriatric or frail population
2-4 years experience in healthcare-related operations and administration
2-4 years of financial management
Demonstrated experience and success in leadership/supervisory positions
Proven ability as a skilled facilitator with excellent communication and interpersonal skills
Demonstrated ability to bring a broad perspective on health and social issues and to bridge these issues in daily operations
Documented success in formulating leading, and executing business goals and objectives
Demonstrated competency in the use of standard business software to manage business intelligence, electronic health records system (EHR), enterprise business systems (EBS), and Microsoft Suite
Benefits
Medical, Dental, and Vision coverage
Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP)
Pet Insurance and additional discounts
Holidays (10 per year), vacation time, sick leave, and long-term disability insurance
Company
On Lok
On Lok is a nonprofit organization that empowers older adults to age with dignity and independence.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Grace Li
Chief Executive Officer
Nicole Cabuloy Torres, RN
Chief Operating Officer
Company data provided by crunchbase