Bayside Solutions · 1 day ago
Helpdesk Analyst
Dublin, CA
Contract
Onsite
New Grad, Entry Level
$56K/yr - $62K/yrBayside Solutions is seeking a Helpdesk Analyst to provide software and application support services to internal employees. The role focuses on telephone support for corporate users, distribution center users, and retail store employees, ensuring timely resolution of issues and coordination of support tasks.
Information TechnologyStaffing AgencyTelecommunicationsVirtual Reality
No H1B
Responsibilities
Provide helpdesk support by answering, evaluating, and prioritizing incoming telephone, voicemail, and email requests for assistance from users
Follow up on open tickets from the Help Desk call tracking system, escalate problems to other IT employees (when appropriate) to obtain timely resolution, provide or coordinate basic support, installation services, and maintenance of hardware equipment, provide after-hour (pager) support during assigned weeks, and participate in departmental projects and programs (which include rollouts, upgrades, and modifications)
Provide daily software and/or hardware support to telephone, email, and in-person requests for assistance from users
Identify, research, and resolve software/hardware problems
Use various administrative tools to perform tasks such as unlocking locked accounts
Responsible for logging calls and following up on open tickets in the call tracking system
Responsible for escalating issues when appropriate
Responsible for providing or coordinating software/hardware support, installation services, and maintenance
Coordinate daily job tasks and responsibilities with the Help Desk Supervisor
Qualification
Required
Ticketing experience: Remedy, Service Now, etc
Customer service is going to be huge; this person needs to have great customer service skills
Fast-paced environment, needs to come from an enterprise-level environment
Company
Bayside Solutions
Bayside Solutions is a staffing and recruiting company offering IT, telecom, and scientific staffing services.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
B
Bob Klotz
Founder
Company data provided by crunchbase