NYCM Insurance · 3 days ago
Telephone Interviewer (Hybrid)
Canajoharie, New York, United States
Full-time
Hybrid
New Grad, Entry Level
$37K/yr - $54K/yrNYCM Insurance is a customer-focused insurance company seeking a Telephone Interviewer. This role involves verifying application and policy information while creating positive connections with customers and providing accurate information to the Underwriting department.
Financial ServicesReal Estate
Responsibilities
Respond, interact, connect, and communicate as a skilled call center professional with prompt, accurate information with the objective of making a positive, lasting impression
Perform verification of policy information via telephone, speaking directly to insureds
Gather and develop information regarding driving history and other pertinent risk factors used to determine an applicant's suitability for insurance products offered by NYCM
Clear and accurate documentation of all transactions and interactions on appropriate technical system
Complete written and verbal communications with internal and external customers
Complete incoming and outgoing telephonic interactions with customers (policy holders, agents etc.)
Maintain working knowledge of basic insurance and specific NYCM personal automobile, assigned risk, De-Pop, and umbrella policies
Cross training within the duties of a customer service representative level one – primarily, but not limited to, the understanding of NYCM accounts process and options
Assist with training of interviewer position
Assist with special projects
Maintain working knowledge of underwriting processes and procedures as they pertain to the interviewer needs
Other duties as assigned
Qualification
Required
GED
Experience in a service field
High service orientation with positive outlook
Intermediate personal computer skills, including electronic mail, routine database activity, word processing
Knowledge and understanding of call center software
Excellent communication and listening skills
Ability to multi-task
Adaptability
Benefits
Shift differential-10% on top of all your hours worked once you are working your required shift.
Medical, Dental, Vision Insurance
Mileage Reimbursement
Paid Time Off
Employee Education Programs with incentives
Wellness Program with incentives
401K Defined Contribution Plan w/up to 8% match
12 Paid holidays year
Make-up time
Fitness Center (Edmeston & Sherburne locations)
Cafe (Edmeston location)
Potential bonus based on company performance
NYCM Insurance discount
Yearly evaluations
Company
NYCM Insurance
NYCM Insurance is a property and casualty insurance carrier that has been providing coverage to residents and businesses in New York since 1899.
Founded in 1899
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Cheryl Robinson
Chief Executive Officer
Company data provided by crunchbase