BlueCrest · 6 hours ago
Regional Support Specialist - Northeast
Tallahassee, FL
Full-time
Onsite
Mid LevelBlueCrest is a leading provider of enterprise print, mail, and customer communications solutions, and they are seeking a Regional Support Specialist for the Northeast. The role involves providing technical support for equipment and systems, acting as a regional technical specialist, and ensuring customer satisfaction through effective troubleshooting and service-related assistance.
Information TechnologyIT Management
Responsibilities
This position includes all aspects of product field support, including equipment and system hardware and software as well as systems networking
Act as Regional Technical Specialist on escalations from any BlueCrest equipment issues or questions both remotely and onsite in the region
Performs the verification of new equipment as per specifications in Danbury (checkout)
Provides technical support to customers on operational or maintenance aspects of system equipment
Serves as our customer contact on technical and service-related issues
Serves as the first escalation point for BlueCrest equipment issues from technicians in the region
Diagnoses mechanical, hardware, software and systems failures using established procedures
Determines most cost-effective repair/resolution to minimize customer downtime
Prepares reports for analysis of product failure trends and service ability issues
Provides technical support in the sales process
Performs escalation and follow up with Danbury on situations related to, part quality or conception issues, part or system design, software, recurrent problem reported by field technician
Uses best practices and drives improvements to obtain overall business objectives
Qualification
Required
Ability to logically troubleshoot technical issues through use of application and system logs
Ability to utilize remote diagnostic and communication software for problem resolution
Be familiar with workgroup and domain-based networking, access, and security
Strong mechanical aptitude and skills with the use of hand and power tools is required
Ability to read and troubleshoot using electrical schematics and wiring diagrams is required
Be familiar with AC and DC electrical circuits, switches, sensors, solenoids, and relays are required
Consultative approach to interfacing with internal and external clients
Engaging attitude and eagerness to help local service and clients solve their business problems
Willingness to apply focus to unfamiliar parts of the business driving internal improvement
Experience with Secure File Transfer, related software such as WS_FTP, Filezilla and Move-It
Ability to document technical environments, project deliverables and respond to technical RFP questions
Ability to assist or create Statements of Work SOW for planned projects
Latest Windows and Linux Operating System familiarity
Flexible hours, with a high level of autonomy
Partaking in technical support annual standby schedule
Strong interpersonal and customer relationship skills
Provide training and development to technicians in the area and track their progress
Ability to conduct technician technical assessments
Ability to assess client site's stability and generate reports with findings and recommendations
Region – Florida/ Alabama / Georgia, 75% - 90% travel required
Preferred
Experience and familiarity with use of Dynamics 365 CRM and FP&O modules is desirable
Benefits
Medical
Dental
Vision coverage
Flexible spending accounts
Life insurance
Disability income
401(k) Savings Plans
Employee assistance and wellness programs
Company
BlueCrest
Bluecrest is an IT company dealing with enterprise print, mail ballet solution(vote-by-mail) & customer communications solutions.
Founded in 2018
1001-5000 employees
H1B Sponsorship
BlueCrest has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Kim Anderson
President & CEO
Dennis LeStrange
Executive Chairman
Recent News
2025-09-12
Hartford Business Journal
2025-09-07
Company data provided by crunchbase