Employvision Inc. · 7 hours ago
Program Manager CCaaS
Pennsylvania, United States
Full-time
Hybrid
Senior LevelEmployvision Inc. is seeking a Program Manager for their CCaaS initiative, focusing on the migration to Genesys Cloud. The role involves leading a multi-million dollar budget program, managing project managers, and ensuring successful execution and stakeholder coordination.
ConsultingDeliveryHuman ResourcesInformation TechnologyLegal
Responsibilities
Lead the end‑to‑end CCaaS transformation program, including the migration from Avaya to Genesys Cloud
Manage and mentor team of Project Managers, ensuring alignment, consistency, and delivery excellence across all workstreams
Build and maintain integrated program plans, schedules, dependencies, and milestones
Drive hands‑on execution and proactively remove roadblocks to keep the program on track
Oversee a $30M program budget, including forecasting, variance tracking, and executive reporting
Own the change order process—evaluation, approvals, documentation, and stakeholder communication
Ensure financial discipline and alignment with organizational priorities
Serve as the primary point of contact for program updates, risks, and decisions
Partner with IT, business units, operations, training, and vendor teams to ensure smooth transition to Genesys Cloud
Deliver clear, concise weekly status updates to leadership and executive stakeholders
Establish and enforce program governance, reporting cadence, and documentation standards
Identify risks early, drive mitigation strategies, and escalate when necessary
Ensure compliance with internal PMO processes and audit requirements
Qualification
Required
Hands‑on experience with Genesys Cloud migrations
Experience supporting or managing CCaaS implementations
The program involves implementing a CCaaS solution and migrating users to Genesys
Will be managing 4 project manager
Will be responsible for multi- million budget
The role requires strong experience with budget management and change orders
Lead the end‑to‑end CCaaS transformation program, including the migration from Avaya to Genesys Cloud
Manage and mentor team of Project Managers, ensuring alignment, consistency, and delivery excellence across all workstreams
Build and maintain integrated program plans, schedules, dependencies, and milestones
Drive hands‑on execution and proactively remove roadblocks to keep the program on track
Oversee a $30M program budget, including forecasting, variance tracking, and executive reporting
Own the change order process—evaluation, approvals, documentation, and stakeholder communication
Ensure financial discipline and alignment with organizational priorities
Serve as the primary point of contact for program updates, risks, and decisions
Partner with IT, business units, operations, training, and vendor teams to ensure smooth transition to Genesys Cloud
Deliver clear, concise weekly status updates to leadership and executive stakeholders
Establish and enforce program governance, reporting cadence, and documentation standards
Identify risks early, drive mitigation strategies, and escalate when necessary
Ensure compliance with internal PMO processes and audit requirements
Expert level IT program or project management experience
Proven experience supporting or managing Genesys Cloud initiatives (migration, deployment, or operational programs)
Experience with CCaaS transformations or Avaya‑to‑Genesys migrations
Experience leading large, multi‑workstream programs and managing multiple PMs
Strong background in budget oversight, financial reporting, and change order management
Hands‑on delivery mindset with the ability to dive into details when needed
Excellent communication and executive‑level reporting skills
Company
Employvision Inc.
Employvision is a talent acquisition and management solutions company delivering services that enable its clients to win in the changing work environment.
Founded in 2005
51-200 employees
H1B Sponsorship
Employvision Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Monali Geria
Co-Founder and Business Partner
Arav Geria
Strategic Alliances and Partnerships Associate
Company data provided by crunchbase