Planned Parenthood North Central States · 6 hours ago
Development Operations Associate - Saint Paul, MN
Saint Paul, Minnesota, United States
Full-time
Hybrid
New Grad, Entry Level
$19/hr - $24/hrPlanned Parenthood North Central States is dedicated to providing comprehensive sexual and reproductive healthcare. The Development Operations Associate will ensure accurate processing of contributions and maintenance of the donor database while providing excellent customer service to donors.
Hospital & Health Care
Responsibilities
Process/import gifts from contributors (including cash gifts, credit card gifts, online gifts, Planned Parenthood Online gifts, matching gift contributions and pledges) and produce acknowledgement letters
Process monthly credit cards and ACH gifts; monitoring and, as appropriate, contacting donors who stop or start giving monthly; and working with other development staff to ensure proper cultivation, solicitation and stewardship of monthly donors
Assist with monitoring and responding to calls to the general development phone line and email box. Provide excellent customer service and stewardship to donors
Maintain the fundraising database according to data entry guidelines, ensuring that data is consistent, accurate and accessible
Update non-development PPNCS lists in development database – volunteers, elected officials, staff and board
Assist the Associate Vice President of Development Operations with the creation of and updates to policies and Standard Operating Procedures that impact the work of the PPNCS Development Operations team and the Development department
Ensure that these policies and SOPs are followed in day to day operations
Perform clean up and enhancement to preserve the integrity and accuracy of all constituent records, including capturing and updating new information promptly and accurately
Assist with other development activities that meet the needs of the department and organization
Provide excellent customer service and stewardship to donors, responding to all inquiries with accurate and appropriate information about Planned Parenthood. This included, but is no limited to:
Manage donor questions about gifts, acknowledgements, appeals, database updates
Speak with donors about the mission, legislation, and political climate
Receive and work to address donors’ questions, concerns and complaints. Record information, transfer/forward calls and emails as appropriate, and/or manage updating of the information as needed
Qualification
Required
Data entry experience with database software
Exceptional customer service skills
Benefits
Medical, Dental & Vision Insurance with equity-based premium tiers
NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations) Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!
HealthiestYou – Virtual Care for employees outside of NICE Healthcare’s network. (ND and SD)
Proximal Health – Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
Employee Assistance Program
Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
Flex Spending Account
Life Insurance
Eligibility for Federal Student Loan Forgiveness
Paid time off: PTO starting at .05769 accrual rate per hour worked.
8 hours volunteer paid time off annually.
8 paid federal holidays & 2 paid floating holidays.
Retirement: 403(b) with employer match, 50% for the first 6% deferred
8 weeks Paid Parental Leave
Pet Insurance
Bereavement Leave
Earned Extended Leave
Free subscription to Headspace App
Time off to vote.
Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.
Company
Planned Parenthood North Central States
Planned Parenthood North Central States (PPNCS) and its subsidiary organizations provide, promote, and protect reproductive and sexual health through high quality care, education and advocacy.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ruth Richardson
President & CEO
Kurt Kaiser
Chief Financial Officer
Company data provided by crunchbase