Lutheran Health Network · 5 hours ago
Switchboard Operator PRN
Fort Wayne, IN
Part-time
Onsite
New Grad, Entry Level
0+ years expLutheran Health Network is seeking a Switchboard Operator PRN responsible for managing incoming and outgoing calls. The role involves providing information, dispatching calls, and ensuring accurate communication for patients and staff in a professional manner.
Responsibilities
Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs
Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations
Acts as an information hub by providing accurate assistance to patients, employees, and external customers
Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff
Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed
Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office
Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries
Maintains detailed records of all pages, notifications, and calls as required by facility protocols
Performs other duties as assigned
Maintains regular and reliable attendance
Complies with all policies and standards
Qualification
Required
0-2 years of experience in customer service, call center, or healthcare setting required
Proficient in operating switchboard or telecommunications equipment
Excellent verbal communication and customer service skills
Ability to manage high call volumes in a calm and professional manner
Strong organizational skills with attention to detail
Capable of handling emergency communication processes effectively
Preferred
1-2 years of switchboard experience preferred
Knowledge of hospital policies, codes, and procedures is a plus
Company
Lutheran Health Network
Lutheran Health Network is a family of more than 6,000 employees, physicians, advanced practice providers and volunteers dedicated to providing compassionate, quality care with the best possible experience to every patient, every time.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Colby Trane
Assistant Chief Nursing Officer
Katie Wilson
Account Executive-Medpartners
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