The Broadmoor · 1 week ago
Banquets Training & Development Lead Captain
Colorado Springs, CO
Full-time
Onsite
Mid, Senior Level
$20/hr - $41/hr
4+ years expThe Broadmoor is a prestigious resort known for its Five-Star and Five-Diamond standards. They are seeking a Banquets Training & Development Lead Captain responsible for training banquet staff, conducting performance observations, and managing training schedules. The role includes developing training materials and ensuring compliance with safety trainings while supporting the banquet administrative office.
Lifestyle
Responsibilities
Spearhead all departmental training and team development
Regularly attend, audit, and monitor events/functions and staff performance
Conduct staff performance observations to include Servers, Trainers, and Bartenders. Providing on the job correction, redirection, and real time feedback to ensure consistent performance and adherence to standards
Communicate performance issues and training concerns directly to the Director and Assistant Director of Banquets
Spearhead and coordinate all safety trainings and safety meetings
Conducts all new hire training classes
Manages new hire training schedules
Audit trainers to ensure training structure compliance, accountability, and proper documentation of feedback and progress of trainees
Establish and implement a monthly out-of-department training and certification program for all staff wanting to pick up shifts within the banquet department
Partner with our preferred contract labor providers to design and implement a training program for temp laborers to be certified in Broadmoor service basics prior to working on site
Identify and train all new trainers
Continually evaluate trainers and conduct re-certification trainings to ensure consistency in training subject matter and techniques
Regularly review and update departmental training manuals to ensure relevance and accuracy
Organize and maintain digital training records and files for all employees
Regularly evaluate team performance to identify areas of opportunity for continued training
Routinely evaluate all employees to identify individual training needs and implement personalized training plans
Design, develop, schedule, and conduct monthly, quarterly, and annual training classes
Implement creative and innovative training techniques, such as role playing, interactive activities, hands on exercises, etc
Organize and schedule, on and off-site team building activities
Support banquet administrative office in monitoring and addressing employee attendance and performance
Assists with the hiring and onboarding of new employees
Prepare weekly reports to communicate training plans and progress with Banquet Management
Willingness to work in a fast-paced, team-oriented environment
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
Qualification
Required
High school diploma or general education degree (GED); or three years related experience and/or training; equivalent combination of education and experience will be considered
Must have one year of Office Administration and/or Supervisory or Management experience and three years of experience in a Food & Beverage Position, preferably in a luxury or 5 star establishment, banquet experience a plus
Experience with Microsoft Office (Word, PowerPoint, Excel, Outlook, Delphi Event Management, and InfoGenesis POS)
The employee is occasionally required to lift/pull/push up to 100 pounds
Enthusiastic, friendly, and energetic team member who works well with others
Strong interpersonal communication skills
Preferred
Bachelor's degree in hospitality management
Benefits
Health & Dental
401k
Local discounts
Company
The Broadmoor
Broadmoor exceeds expectations for Forbes Five Star and AAA Five Diamond luxury.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jack Damioli
President and CEO
Recent News
2024-11-24
Company data provided by crunchbase