Associate Customer Support Analyst, New Grad jobs in United States
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IXL Learning · 13 hours ago

Associate Customer Support Analyst, New Grad

positionSan Mateo, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$25/hr - $26/hr

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team. In this role, you will use your communication skills to effectively explain solutions to our customers and work closely with various teams to improve our products and services.

ArtEducationLanguage Learning

Responsibilities

Develop and maintain a high level of product expertise
Use your product expertise to identify customer needs and help customers with best practice use of IXL’s software
Offer ongoing support to customers via chat, phone, and email to ensure their success with our products
Troubleshoot issues and provide expert solutions and workarounds
Analyze and replicate software issues to assist in the creation of bug reports
Create and maintain product documentation for internal teams and customers
Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders

Qualification

Product expertiseCustomer supportCommunication skillsProblem-solving skillsDetail-orientedTeamworkInitiative

Required

BA/BS degree required
Strong written and oral communication skills
Exceptional critical thinking, research, and problem-solving skills
Ability to prioritize tasks and work efficiently
Energetic, positive person who works well independently and with a team
Detail-oriented and exceptionally organized
Quick learner who demonstrates initiative
Passion for improving education through technology!

Preferred

Some experience in a customer facing role in a corporate setting is preferred
Teaching/tutoring experience is a plus

Benefits

Benefits

Company

IXL Learning

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At IXL Learning, we are passionate about improving learning for all.
dateFounded in 1996
location
San Mateo, California, USA
people-size1001-5000 employees
web-link
https://www.ixl.com/

Funding

Current Stage
Public Company
Total Funding
unknown
1999-06-03IPO

Leadership Team

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Paul Mishkin
CEO
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Alicia Laskowski, PHR, SHRM-CP
HR Partner
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Recent News

EIN Presswire
CAMPUS TECHNOLOGY AND THE JOURNAL ANNOUNCE WINNERS OF 2025 PRODUCT OF THE YEAR AWARDS
2025-11-14
PR Newswire
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2025-06-04
PR Newswire
School's Out, But Learning's Still In with IXL's New Summer Workbooks
2025-05-17
Company data provided by crunchbase