Vestis Corporation · 1 day ago
Customer Service Representative - Remote
United States
Full-time
Remote
Entry Level
$16/hr - $17/hr
2+ years expVestis Corporation provides uniforms and related products to a diverse range of customers across the United States. They are seeking a Customer Service Representative who will be responsible for delivering exceptional service to customers, handling inquiries, and resolving issues to ensure customer satisfaction.
ApparelDeliveryManufacturingRental
Responsibilities
Handle inbound customer calls and provide requested information on all available items, pricing, and service of the customer’s account
Efficiently and accurately record all information including any notes related to the customer’s issue or account
Provide quality customer service through one-call resolution and establishing long-term customer relationships
Assists customer with account status using current and historical invoicing and payment activity analysis
Assists customer with research and reconciling misapplied or payment issues
Assist customer with unassigned cash and payment discrepancies through research
Develop, execute and measure resolution plans and strategies that are specific to individual customer requirements
Build and maintain inter-departmental relationships in order to ensure customer’s situation is handled, managing company guidelines and customer expectations
Utilize decision making and trouble-shooting skills to resolve customer concerns in relation to pricing, invoicing, service delivery, and any other item related issues
Identify, manage and enforce company service programs to ensure 100% process compliance
Alert management to service concerns not resolved in a timely and acceptable manner
Identify and communicate service trends
Help Support via Phone call or Chat
New Hire Help Support via One on One Lab or Team Lab after official Content is taught– main duty is reinforcing processes and providing guidance on processes
Performs other duties as required or assigned in accordance with scope of activities enumerated above
Qualification
Required
Strong knowledge of customer service processes including handling complaints, inventory or product availability, service issues and Accounts Receivable
Ability to take initiative and strong sense of urgency
Excellent communication skills to include answering phones professionally
Proven work ethic, positive attitude and a team player who enjoys a challenge
Ability to work with all company software used to manage and maintain customers
Excellent analytical and problem solving skills, with an attention to detail
Capable of completing one-call customer resolution
Must have the ability to monitor and drive all company service programs
High school degree
Two years of customer service experience, and proven track record in a high call volume environment
Preferred
Experience with Oracle a plus
Associates Degree or higher
Schedule flexibility to include day, nights, weekends and overtime
Fluent in English and Spanish preferred
Benefits
Medical
Dental
Vision
Short and long term disability
Basic life insurance
Paid parental leave
401k plan
80 hours of vacation
40 hours of floating holidays
Paid sick time
6 paid holidays
Company
Vestis Corporation
At Vestis, we deliver uniforms and supplies that empower people to do good work and good things for others while at work.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$800M2024-02-22Post Ipo Debt· $800M
2023-10-02IPO
Leadership Team
Bill Seward
EVP & Chief Operating Officer
P
Peter S. Rego Jr
Senior Vice President of Sales
Recent News
2025-12-16
thefly.com
2025-12-16
Company data provided by crunchbase