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Glidewell Dental · 5 days ago

January 27, 2026, Job Fair

Irvine, California

Full-time

Onsite

Mid Level

$23.14/hr - $27/hr

4+ years exp

Glidewell Dental is an industry leader in dental technology, and they are seeking various positions to support their operations. The roles range from construction labor to technical support and manufacturing, aiming to enhance their innovative services and maintain high-quality standards.

BiotechnologyDentalManufacturingMedical

Responsibilities

Performs construction tasks including, but not limited to:

Maintains an organized and stocked tool cart/bag. Requests for and/or replenishes materials and supplies as necessary

Maintains a safe work environment by adhering to all safety protocols and Standard Operating Procedures (SOPs), and wears protective equipment as required

Tracks assigned construction projects/tasks and ensures completion in a timely manner while adhering to operational standards. Communicates progress to project manager and/or supervisor

Proactively performs construction projects/tasks and identifies efficient methods to complete projects/tasks

Performs other related duties and projects as business needs require at the direction of management

Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments

Provides administrative support such as answering inbound telephone calls, checking ship dates, offering information on all products, updating new account information and inputting call notes in GCM

Communicate with customers, colleagues, dental technicians, and managers in a prompt articulate manner

Complies with customer service policies and procedures and call center operational standards

Relies on extensive technical knowledge to make decisions and accomplish departmental goals

Assists customers in problem solving, planning, development, and execution of stated goals and objectives

Ensures customer retention and satisfaction

Evaluates each case thoroughly and advises doctors on which product is best for the particular case

Makes outbound calls on cases that need assistance

Maintains a day to day professional relationship with dental technicians and managers

Follows-up on specific requests made by doctors on particular cases

Seeks advice and input from the manager when needed

Performs other related duties and projects as business needs require at direction of management

Provides support to customers through phone calls and emails. Ensures calls and emails are responded to within targeted service level timeframes. Contacts customers with updates via phone and email on status and problem resolution

Provides customer ordering processing support, including but not limited to researching, troubleshooting, analyzing, and resolving level 1 customer technical support issues

Gathers support logs, files, images for escalation and triage to Level 2 and Level 3

Collects and relay technical information to team members and CTS Analysts as necessary

Assists team with tests, reviews, and evaluations of bugs and implementation of enhancements

Acts as the primary support contact for customer technical support for My Accounts, Glidewell Direct, Inclusive Dental, Glidewell.io, and Digital Order Processing

Supports external customers with resolution of issues related to company owned technologies and 3rd party CAD/CAM software

Logs all inbound and outbound activities (phone and email) into Zendesk ticketing system. Ensures support tickets and customers are updated regularly

Provides first point of contact (SPOC) support to customers; escalates issues to appropriate IT sub-departments, Customer Service, and/or Technical Advisors as required to resolve issues. Communicates with external customers’ IT departments to resolve problems when necessary

Tracks, troubleshoots, updates, escalates, and closes customer support cases as appropriate

Creates procedure manuals, end-user documentation, and Knowledge Base Articles

Utilizes remote desktop control tools to assist and resolve customer issues

Performs other related duties and projects as business needs require at direction of management

Learns basic tooth morphology and anatomy

Learns to fabricate and repair dental prosthesis and dental appliances such as dentures, partials, crowns and bridges, inlay/onlay, veneers, and implant restorations

Learns to read and interpret dental prescriptions

Familiarizes self with wide range of materials, such as metal (precious, non-precious, gold) or not metal materials (porcelain, composite, acrylic, polyurethane, co-polyester, thermo plastic) and their use in fabricating dental restorations

Learns and practices restoring natural teeth and correcting dental irregularities by manufacturing fixed or removable appliances

Develops technical knowledge to make decisions when fabricating dental prosthesis

May learn basics of replacing partial or total loss of natural teeth by constructing partial or full dentures (metal and non-metal)

Familiarizes self with names and functions of various types of hand tools and equipment (electric drills, presses, lathes, high-heat furnaces, etc.)

Practices using various types of hand tools and equipment (electric drills, presses, lathes, high-heat furnaces, etc.)

Documents learning by completing quizzes and worksheets

Works under supervision of trainers and asks for assistance and/or clarification regarding technical issues

Learns quality standard protocol, and steps taken to ensure compliance with protocol

Learns to recognize problem cases that need additional prep work

Learns to work independently and seek help if needed

Unloads and verifies materials upon delivery

Verifies accuracy of materials paperwork

Identifies products that require further inspection by Quality Assurance (QA) team before placing into inventory

Tags and places items in designated area and moves materials to designated area in the stockroom upon audit completion

Utilizes scanner or computer to adjust and transfer items to other departments and people

Works back stock of items

Processes reoccurring and/or as-needed transfers, replenishment, and deliveries per each department’s request to avoid discrepancies and/or delays to manufacturing

Ensure FIFO (first in first out) processes are adhered to when stocking items

Segregates lot numbers when stocking items

Maintains organization with the warehouse by arranging and moving goods to designated locations

Checks and maintains equipment and tools to ensure good working conditions

Oversees incoming warehouse order requests; responds and executes order requests/deliveries in a timely manner. Maintains contact with requestor with updates and/or discrepancies

Utilizes Company trucks to deliver, transfer, and pick up products

Assists Fulfillment Clerks with pulling and organizing daily sales orders as needed

Provides recommendations for improvements in the department process flow

Assists with meal preparations according to established prep method and/or recipes

Assists with production of Grab & Go meals and preparation of catering services

Prepares and delivers prepared food items and/or catering items around campus locations

Unloads and stores incoming products

Washes pots, pans, dishes, utensils, and other cooking equipment as necessary

Stocks display and sales area

Performs front line meal service including grill cooking and cold food preparation

Operates cash register in order to compute bills; ensures accuracy of collection and disbursement money

Modifies and issues receipts to customers

Performs other related duties and projects as required by management

Sets up machines in accordance with job prints and specifications to very close tolerances

Produces basic precision items beyond the capabilities of production machine operators

Machine parts to specifications using machine tools such as lathes, milling machines, shapers, or grinders

Measures, examines, and tests completed units in order to detect defects and ensure conformance to specifications; utilizes precision instruments including but not limited to micrometers, calipers, bore gauge, depth micrometer, and other inspection equipment as needed

Sets up, adjusts, and operate all of the basic machine tools and many specialized or advanced variation tools in order to perform precision machining operations

Aligns and secures holding fixtures, cutting tools, attachments, accessories, and materials onto machines

Monitors the feed and speed of machines during the machining process

Studies sample parts, blueprints, drawings, and engineering information in order to determine methods and sequences of operations needed to fabricate products, and determine product dimensions and tolerances

Select the appropriate tools, machines, and materials to be used in preparation of machinery work

Lays out, measures, and marks metal stock in order to display placement of cuts

Observe and listen to operating machines or equipment in order to diagnose machine malfunctions and to determine need for adjustments or repairs

Operates all common machine shop equipment and hand tools skillfully

Works from prints or drawings to produce a variety of items

Follows all safety rules regarding machine operation and proper guarding

Follows all lock-out/tag-out procedures when machines must be shut down for repairs

Performs other duties as assigned by management

Manufactures work orders in one (1) of the following areas: BruxZir Colloidal, BruxZir NOW, BruxZir Press, BruxZir Shade Guide, Composites, Injection Molding, and Obsidian

Obtains materials from storage locations as per work order requirements

Measures, pre-batches, and delivers all components to blending area; verifies quantity and ingredient lot numbers going into the batch and documents on Bill of Material sheets

Weighs powders and liquids using a scale to prepare batches. Adheres to formula instructions to make scheduled batches

Issues components to the work order. Reports production of work-in-progress (WIP) and/or finished goods using handheld mobile devices

Operates a variety of manufacturing equipment, including but not limited to: table top presses, hydraulic presses, CNC machines, CMM and vision measurement systems, mills, injection molding machines, furnaces, ovens, mixers, and surface grinders. Utilizes hand tools such as ultrasonic scanners, glue dispensers, micrometers

Inspect products to ensure quality requirements are met, may include but not limited to:

Completes accurate paperwork related to manufacturing process

Labels and packages products for shipment to inventory according to SOP’s

Conducts final inspection and verification of finished goods and manufacturing documentation to ensure conformance to customer specifications

Identifies and separates non-conforming products

Documents, records, and maintains all inspection and outgoing paperwork including completion and documentation of test and inspection results

Solves daily operations problems with limited supervision

Transports materials to next scheduled operation

Cleans, organizes, and maintains assigned work area per company 6S policy and standards

Completes daily job checklists and equipment checks/calibrations to maintain quality. Participates in 6S and kaizen activity as directed

Diagnoses, repairs, modifies, and optimizes HVAC systems, including refrigeration compressors, chillers, air handlers, cooling towers, air compressors, vacuum pumps, and exhaust systems

Performs advanced electrical maintenance on HVAC systems: motors, contactors, control panels, VFDs, BAS systems, sensors, and wiring

Develops, implements, and oversees preventive and predictive maintenance programs on critical systems including lab HVAC, data room cooling, medical storage refrigeration, and compressed air systems

Tests and examines boiler operations; observes meter and pressure gauges

Lubricates and packs heating, ventilation, refrigeration, and air-conditioning motors, pumps, fans, and other equipment

Performs installation and calibration tasks such as installing copper tubing, repairing pipes and tubing, and insulating refrigeration and air conditioning pipes

Identifies root causes of recurring failures and propose engineering control improvements or operational changes

Installs, rebuilds, replaces, or repairs fans, motors, thermostats, fuses, filters, bearings, valves, controls, gaskets and other equipment as necessary

Conducts routine preventive maintenance inspections of refrigeration units, isolated heating and ventilating units, including boilers, gas and electrically operated air-conditioning equipment; performs necessary adjustments, servicing, or repairs to HVAC equipment

Repairs or replaces defective parts in units, equipment, and equipment controls, including thermostats, automatic switches, fan controls, log switches, damper motors, louvers, relays, filters, and pressure controls

Performs electrical, mechanical, plumbing, painting and refrigeration operations including, but not limited to installing, troubleshooting, repairing and maintaining commercial and industrial equipment

Performs regular preventative maintenance on machines, equipment and plant facilities

Responds to work requests by performing and completing general facilities repairs in a timely manner

Maintains and repairs various machinery and equipment

Maintains a safe work environment by adhering to all safety protocols and Standard Operating Procedures (SOPs) and wearing protective equipment as required

Performs routine checks and evaluates necessary maintenance to the facilities

Provides recommendations for facilities improvements

Maintains and organizes spare parts and consumables

Performs minor construction and installation of fixtures and accessories

Diagnoses and troubleshoots equipment and/or machinery, including issues related to electronic, mechanical, and pneumatic components

Performs preventive maintenance and scheduled inspections on equipment and/or machinery based on usage and manufacturers' specifications

Cleans, lubricates, and calibrates parts and components of equipment and/or machinery

Disassembles equipment and/or machinery components to replace or repair worn or damaged parts such as motors, pumps, ball screw linear rails, etc

Tests repaired equipment and/or machinery to ensure proper operation, accuracy, and precision. Performs adjustments as needed

Installs upgraded or replace components for equipment and/or machinery and runs test cycles to verify proper functioning

Creates and updates equipment and/or machinery maintenance logs and repair records

Communicates equipment and/or machinery status, projected downtime, and operation of repaired equipment to necessary stakeholders

Maintains spare parts inventory. Places orders as needed

Maintains up to date on the latest advances in equipment and/or machinery technology, control systems, and repair techniques

Complies with safety procedures and protocols for equipment and/or machinery repairs and maintenance

Work closely with engineering and assemblers. Assists engineers in evaluation of incoming repairs not seen before and identifies necessary test equipment and parts to restore them to factory specifications. Provides feedback on special engineering tasks that require extensive mechanical knowledge

Performs soldering work including melting and applying solder to circuit boards or other metal components to fuse pieces together

Performs complex reworking of parts

Perform other related duties and projects as business needs require as directed by management

Assists in the installation of mechanical components to meet drawing specifications using screws, dowel pins, retainer rings, etc

Reads blueprints for proper order of assembly and to ensure accurate torque setting for screws

Assists in installation of electromechanical components such as but not limited to electric linear actuators (Festo) and pneumatic actuators

Installs electromechanical components such as, but not limited to electric linear actuators (Festo) and pneumatic actuators

Assists in the installation of components such as, but not limited to air cylinders, valves, flow control valves, and air filter regulators and lubricators, according to pneumatic schematics

Routes electric cables and air lines from throughout machine to controller

Aligns mechanical components using dial indicator

Works under direction of both written and verbal instructions from Supervisor, Engineer, Designer and/or Manager

Maintains a safe work environment by adhering to all safety protocols and Standard Operating Procedures (SOPs), and wears protective equipment as required

Performs simple machine movements to test for correct installation of components

Troubleshoots mechanical problems during assembly; notifies Manager/Supervisor of complex problems

Performs other related duties and projects as business needs require as directed by management

Qualification

Construction experienceHVAC systems knowledgeTechnical support experienceRDADA certificationCNC machining experienceManufacturing experienceMechanical assembly skillsAttention to detailTime managementTeam playerReliabilityCommunication skills

Required

High school diploma, GED, or equivalent education level

Minimum four (4) years of construction or related experience

General knowledge of office procedures

Demonstrated prioritization and time management skills

Demonstrated high standard of quality of work

Demonstrated reliability, dependability, and flexibility in work habits

Demonstrated attention to detail and accuracy

Ability to operate power tools, handheld tools and machinery

Ability to read and understand all operating procedures and applicable technical information

Ability to prioritize and organize project tasks and goals effectively

Ability to maintain confidentiality, exhibiting high level of integrity, and trustworthiness

Ability to work independently with minimal supervision and effectively contributes as a team player

Ability to work with various supervisors, managers, and employees to ensure project goals are met

Ability to maintain punctual attendance, including the ability to work outside of scheduled work shift when necessary