Imagine · 1 day ago
Account Manager
Grayslake, IL
Full-time
Onsite
Mid LevelImagine is a leading visual communications company that helps clients deliver innovative marketing solutions. The Account Manager will be responsible for managing customer accounts and ensuring a high-quality customer experience through strategic ownership of print projects.
AdvertisingBusiness IntelligenceMarketingProfessional Services
Responsibilities
Securing maximum revenue potential by working with clients in developing creative solutions to their retail graphics needs
Analyzing and understanding spreadsheet data and client specifications
Working with the Estimating Department for all necessary projects to spec jobs including creative, production, kitting, and fulfillment
Creating, managing, and executing distributions of all program assets using proprietary software
Detailing all project-related requirements
Maintaining contact with the client (in person, via phone, and email) and ensuring timely project completion
May require working with the client on reading floorplans and designs to determine signage needs
Working closely with various team members to communicate key job data and milestones, ensuring effective transition for production. Communicating any updates throughout the life of the project, i.e., quantity changes, shipping and billing adjustments
Managing inventory to avoid holding excess product while maintaining minimum quantities. Providing a client inventory stock status for review
Managing active/inactive items, locations, and SHOP website to keep accurate and up to date
May require attending pack outs and ensuring quality reviews before elements are shipped
May require traveling for client conventions and business meetings
May require you to create and maintain store surveys and layout confirmation for rollouts
Sending proofs to client for approval. May require working with the client on press checks
Working with the internal teams to address and resolve all quality control issues that may arise and working towards continuous process improvements
Working with accounting on invoicing and billing questions or issues
Attending scheduled sales meetings and participating in training
Perform other duties as requested
Qualification
Required
Degree in business, general studies, or equivalent experience
Knowledge of printing processes and capabilities along with a meaningful sense of design and color
Demonstrated ability to work in a fast-paced team environment with competing deadlines
Must be a team player
Model excellent time organization skills with the ability to successfully multi-task and reprioritize at a high level
Demonstrable proficiency in Microsoft Office products, specifically Word, Excel, and Outlook
Ability to learn and become an authority in Imagine proprietary software
Maintain flexibility and the ability to adapt to the needs of the business
Excellent presentation, organizational, communication and people skills
Demonstrated sales aptitude coupled with the ability to identify and meet customers' needs and requirements
Customer focus and a 'can do' attitude
Flexibility to travel as needed
Preferred
Previous experience in at least one of the following is preferred: ad agency, visual merchandising, printing, print production, display development and production, POP
Experience in digital print production is preferred
Benefits
Medical, dental, and vision coverage
Paid time off
Disability insurance
401(k) with match
Life insurance
Other voluntary supplemental insurance coverages
Tuition assistance
Caregiver leave
Adoption assistance
Employer/partner discounts
Company
Imagine
IMAGINE delivers innovative and insight-driven visual communications to brands across the retail, entertainment, QSR, and CPG industries.
Founded in 1988
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Christopher Cavanaugh
Chief Executive Officer
Don McKenzie
Acting CEO and Executive Chairman
Recent News
2025-12-18
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