TP · 6 hours ago
Customer Service Representative - Work from Home
United States
Full-time
Remote
New Grad, Entry Level
0+ years expTP is a global, digital business services company that delivers advanced business services to help brands streamline their operations. They are seeking a Customer Service Representative to manage customer inquiries, resolve complaints, and maintain records of customer interactions in a collaborative work-from-home environment.
CRMCustomer ServiceOutsourcingTechnical Support
Responsibilities
Manage a high volume of inbound and outbound calls and other customer contacts in a timely and professional manner
Address and resolve customer complaints and inquiries regarding billing statements, payments, and account adjustments
Troubleshoot and provide updates on service problems and outages, escalating complex technical issues to the appropriate departments (e.g., L2 or L3 support)
Review customer accounts, identify problems, and process necessary changes, credits, or service disconnections/reconnections as required
Maintain accurate and detailed records of all customer interactions and transactions within the CRM system
Utilize strong problem-solving skills to find effective solutions and provide accurate information about products, services, and policies
De-escalate situations involving dissatisfied customers, remaining calm and professional under pressure
Collaborate with other departments to ensure timely and thorough resolution of customer issues
Strive to meet and exceed individual and team performance metrics (KPIs) such as call volume, resolution time, and customer satisfaction ratings
Qualification
Required
High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and have general knowledge of Windows-based systems
Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps, Minimum subscribed upload rate equal or exceeds 5.0 Mbps, ISP must have no packet loss and ping under 50ms, Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN, Proof of internet speed required
Clean and quiet workspace
Preferred
Customer service and/or sales experience preferred
College degree preferred but not required
Benefits
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Company
TP is a global digital business services company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.03B2025-01-15Post Ipo Debt· $514.85M
2023-11-16Post Ipo Debt· $1.52B
2007-01-18IPO
Leadership Team
Daniel Julien
Chairman and CEO
Miranda Collard
Chief Executive Officer- Americas | ExCom | Founder & Chair of TP Women | Board Member |
Recent News
2025-12-03
2025-11-25
Company data provided by crunchbase