Federal Reserve Bank of Boston · 2 days ago
FRFS Wholesale Payments Specialist - 2nd Shift
Boston, MA
Full-time
Onsite
Entry Level
$57K/yr - $86K/yr
2+ years expFederal Reserve Bank of Boston is leading a strategic effort to transform its financial services organization. The FRFS Wholesale Payments Specialist is responsible for customer relationship management and collateral custodial operations, ensuring compliance and facilitating transfers for various financial institutions.
BankingFinanceFinancial Services
No H1B
U.S. Citizen Only
Responsibilities
Responds to requests from financial institutions and their auditing firms
Researches and responds to customer inquiries or problems
Tracks and communicates customer database changes to Fedwire management
Meets established customer relationship service level agreements and quality measures
Maintains a strong working knowledge of the funds and securities transfer applications and required databases, local and standard operating procedures, Operating Circulars and Regulation J
Process various daily accounting entries using various on-line applications in order to balance cost center work units at end of day, contacting and coordinating with other district accounting personnel, if necessary
As required to supplement the offline unit, executes irrevocable individual transfers of funds and treasury and government securities for participating institutions nationwide
Contacts authorized personnel at financial institutions to report incoming credits to the Reserve account
Ensure that customers follow all security controls, authorized relationship service level agreement and quality measures
Escalate to management any service-related problems, either with customers or applications
Provide annual weekend testing support
Work closely with customers over the phone to test software and network connections to restore service and resolve any contingency communication issues
Assist and participates in the development of new operational procedures related to all business processes
Qualification
Required
Knowledge and experience normally acquired through, or equivalent to, the completion of an Associate's degree and a minimum of 2 years of job-related experience
Strong phone skills (this is a phone heavy position with superior customer service skills)
Strong 10 key/Data entry experience in a Banking environment is a must
Must be proficient in Word and Excel
Excellent customer service skills
Company
Federal Reserve Bank of Boston
Federal Reserve Bank of Boston promotes sound growth and financial stability in New England and the nation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Susan M. Collins
President & CEO
Recent News
2026-01-18
2026-01-16
2025-12-16
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