Workspend Inc. · 1 day ago
Program Manager - MSP/VMS
KC Metro Area
Full-time
Onsite
Mid Level
3+ years expWorkspend Inc. is a leading global provider of contingent workforce management solutions for Fortune 500/Global 2000 clients. The Program Manager is responsible for supporting temporary workforce programs, building relationships with Hiring Managers and suppliers, and managing the full lifecycle of the requisition process to ensure timely fulfillment of quality talent.
Management ConsultingOutsourcingRecruitingSupply Chain Management
Hiring Manager
Saurabh Mishra
Responsibilities
Managing hiring manager relationships and at times interacting with client’s executive leadership to ensure all contingent labor needs are fulfilled
Managing the staffing and requisition fulfillment process – ensuring that the client’s needs are being met. Including, but not limited to:
Assisting client managers during all stages of the contract labor acquisition process including: requisition intake, sourcing, candidate shortlisting and interviewing
Document requirement intake conversations in appropriate database (VMS etc.)
Discuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment process
Work with and communicate with staffing suppliers to make sure that proper feedback, projections, and critical communications are being relayed in a timely manner
Facilitation of on-boarding and off-boarding of contractors
Maintain the VMS (vendor management system) with strong attention to details of staffing, hiring and on boarding process of the contingent workforce. This will include updating the system with rate changes, processing contract extensions, processing releases/terminations and updating other data as necessary
Work to identify new opportunities to expand client relationships by partnering with the delivery teams to provide proactive solutions to current and future challenges
Provide strong professional management of the contingent workforce to include, but not limited to, interviewing, screening, selection/deselection, orientation, supervision, coaching, counseling, and disciplinary actions up to and including releases/terminations based on client guidelines
Coach, manage and oversee performance of participating staffing suppliers
Document all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction
Conduct supplier scorecard reviews, including performance discussions, metric adherence and strategic conversations
Accurate and on-time completion of reports on a daily, weekly, and monthly basis
Conduct new hire orientation with all prospective candidates per customer guidelines
Conduct regular meetings with the customer managers to ensure effective communication
Monitor and address issues and concerns with the contingent workforce quickly and effectively; escalate issues to management as needed
Assist with development of presentation and customer facing items (QBRs, Operational reviews, Dashboard reviews, other), with support from leader
Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity
Liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments
Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e., security)
Assist with the collection of company assets from vendors (laptop, badges, etc.)
Work hand in hand with the program management team to ensure metrics, SLAs, and targets are driven with a vision and are being met
Serve as the professional representative of Workspend to the client – solving problems and diligently following up to ensure best in class service to the client
Work with the client to help identify departments, skill set categories, divisions and locations where Workspend’ s services could assist in cost savings, risk aversion and efficiencies
Participate in client meetings to review strategic initiatives and assist with PMO roadmap/initiatives
Qualification
Required
Minimum 3+ years' experience supporting clients for their temporary workforce hiring and management either for a temp/contingent staffing MSP or a temp staffing master vendor program
Experience in high volume coordination activities (interviewing, on-boarding, etc.)
Experience with MS Office (Excel, Word, PPT) and PC skills
Able to work independently with minimal direction required for core daily responsibilities
Medium level of direction needed for advanced responsibilities
Excellent communication skills including client relationship management
Detail oriented with strong analytical skills
Should be a quick learner and motivation to continue to grow in your career
Ability to travel as needed
Customer Focused
Preferred
Bachelor's degree, or equivalent business experience preferred
Bachelor's degree with at least 2-3 years of relevant experience
Benefits
Health/dental insurance
Flexible paid time off
Other benefits
Company
Workspend Inc.
As a certified Woman-Owned Minority Business Enterprise (WMBE), Workspend has been providing tailored contingent workforce management solutions for over a decade.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Klaucke, CCWP
Chief Revenue Officer (CRO)
Recent News
LogisticsGulf
2025-06-21
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