Product Ventures · 2 days ago
Director of Client Success
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expProduct Ventures is a forward-thinking, design-driven agency serving Fortune 500 CPG clients across multiple categories. The Director of Client Success will own and nurture key client accounts, develop account growth strategies, and serve as a strategic partner to enhance client relationships and drive revenue growth.
Graphic DesignIndustrial DesignManufacturingPackaging Services
Responsibilities
You'll own and nurture a portfolio of key client accounts, serving as their trusted advisor and primary point of contact
Your focus will be on understanding each client's business objectives, market challenges, and growth opportunities to identify ways our agency can deliver increased value
Through regular strategic business reviews, proactive outreach, and deep client immersion, you'll uncover opportunities to expand project scope, introduce new services, and increase wallet share year-over-year
You'll ensure the delivery of the highest possible quality creative work that meets client needs and addresses their business problems while maintaining exceptional client satisfaction and retention
You'll develop and execute comprehensive account growth strategies designed to increase annual revenue from each client
This includes identifying upsell and cross-sell opportunities across our service offerings, from structural design and brand identity to sustainability consulting and production optimization
You'll independently write compelling proposals that win business and accomplish company objectives, create multi-year account roadmaps that align our capabilities with client priorities, and establish clear pathways to revenue growth
You'll track, manage, and grow the revenue pipeline while consistently achieving revenue targets across your assigned accounts
You'll position yourself as a strategic partner who understands the CPG landscape, retail trends, and consumer behavior
You'll bring insights and ideas that help clients win in-market, demonstrating the strategic value of our partnership beyond execution excellence
This thought leadership will be key to elevating our relationships from vendor to valued business partner, ensuring you're seen as an essential contributor to their success
You'll serve as an active project manager for key client initiatives, keeping projects on time, on budget, and focused on achieving objectives while ensuring profitability
You'll work in close partnership with our Program Management team, who will handle day-to-day project execution, timeline management, and budget oversight
While Program Management ensures projects run efficiently and deliver against profit margin targets, you'll remain the strategic client contact, stepping in for high-level escalations, strategic pivots, and ensuring overall client satisfaction
You'll serve as the voice of the client internally, working closely with our creative, strategy, production, and research teams to ensure exceptional work that exceeds expectations
You'll champion client opportunities across the agency, rallying resources and expertise to deliver comprehensive solutions
Your ability to coordinate across internal teams and utilize critical thinking to find solutions that satisfy client wishes while upholding business needs will be essential to your success
Qualification
Required
5-6+ years of client-facing experience in brand design, packaging design, advertising, or related creative services, with proven success in account management and growth
Deep understanding of the CPG industry, including knowledge of packaging design trends, retail dynamics, and consumer goods marketing
Demonstrated track record of growing client accounts and consistently exceeding revenue targets through relationship building and strategic selling
Exceptional relationship-building skills with the ability to develop trust and credibility with senior marketing and innovation leaders
Strategic mindset with the ability to connect creative solutions to business outcomes and articulate value in terms clients care about
Strong business acumen, including experience with account planning, forecasting, and identifying growth opportunities
Skilled experience and abilities in the sales process from initiation to close
Excellent communication and presentation skills, comfortable leading executive-level client meetings and business reviews
Advanced interpersonal, motivational, and negotiation skills
Strong organizational skills, meticulous attention to detail, and adaptive problem-solving abilities
Experience partnering effectively with program/project management teams, understanding how to divide responsibilities between strategic relationship management and operational execution
Self-motivated and proactive, with ability to manage multiple complex accounts simultaneously
Bachelor's degree in sales, communications, business, or related field
Proficient computer skills including Microsoft Office Suite (Word, PowerPoint, Outlook, Excel, Project)
Preferred
Consulting experience and direct client experience preferred
HubSpot experience is a plus
Company
Product Ventures
Product Ventures is a product and packaging design agency.
11-50 employees
Funding
Current Stage
Early StageRecent News
Seattle TechFlash
2025-05-28
2025-04-02
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