AAA Auto Club Enterprises · 18 hours ago
Customer Service Specialist
Shawnee, KS
Full-time
Onsite
New Grad, Entry LevelAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, employing 14,000 individuals across 21 states to serve 17 million members. They are looking for a Customer Service Specialist to provide exceptional service to members regarding insurance policies and membership services while supporting team objectives and growth opportunities.
Insurance
Responsibilities
Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals
Be given opportunities to advance with skills-based pay increases, monthly bonuses, and career growth. 90% of our managers are promoted from within!
Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties
Perform routine and advanced duties in support of agents and other team members
Develop insurance leads for office sales agents and life specialists
Be expected to be available during our branch hours of operation: Monday through Friday, 9 am – 5:30 pm and rotating Saturdays, 9 am – 1 pm. We are closed on Sundays and most holidays
Qualification
Required
Prior experience in insurance, retail sales, banking, or similar customer service/sales environment
Advanced customer service skills
Ability to work overtime, including Saturdays
Ability to travel locally when necessary
Proficiency with Microsoft Office basics
Proven ability to exceed assigned sales or service quality goals
Excellent communication, interpersonal and organizational skills
Adaptability to change and ability to meet deadlines
A high school diploma or GED
Successful completion of background check and drug screening
Ability to qualify for Personal Lines Insurance License
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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