Sentinel Group · 13 hours ago
Service Center Representative
United States
Full-time
Remote
New Grad, Entry LevelSentinel Group is a leading provider of employee benefits services in the U.S., dedicated to positively impacting the lives of clients and their employees. They are seeking a Service Center Representative to act as the point of contact for client inquiries related to employee benefits, ensuring superior customer service and support.
ConsultingFinancial ServicesHealth Care
Responsibilities
Respond to our clients via telephone and electronic inquiry tools for multiple lines of business
Use problem solving skills to assist participants with their requests. This will entail applying knowledge of the industry, our systems and processes, and all other available resources to provide complete and accurate solutions to our participants
Act as the face of Sentinel to our participants, knowing that each interaction you have is an opportunity to demonstrate our superior level of quality service
Serve as a liaison between participants and various internal departments by building relationships
Qualification
Required
Customer-centric attitude and commitment to doing what is right for our participants
Positive and fun perspective to your daily interactions
Team player and continuous learner – you share your knowledge with your team and our participants and are always looking to further your own knowledge
Ability to both provide and accept feedback and apply that feedback to better your work process. Openness to new learning opportunities and desire to grow within the company
Quick learner, able to multitask, comfortable working in multiple applications
Respond to our clients via telephone and electronic inquiry tools for multiple lines of business
Use problem solving skills to assist participants with their requests. This will entail applying knowledge of the industry, our systems and processes, and all other available resources to provide complete and accurate solutions to our participants
Act as the face of Sentinel to our participants, knowing that each interaction you have is an opportunity to demonstrate our superior level of quality service
Serve as a liaison between participants and various internal departments by building relationships
Innovative thinkers to drive our business forward—someone with an entrepreneurial spirit, customer focus, drive, determination, and the strength of character to challenge the status quo
Flexible and willing to embrace change
Preferred
Participant facing customer service experience
A sincere interest in working within/ learning about the financial service industry
A passion for customer service
Team-oriented attitude and ability to work well with others towards common goals
Experience in benefits administration, human resources, investment services, and/or other related fields is preferred
A Bachelor's degree is preferred but not required
Benefits
PTO (vacation, sick, personal time bank)
FTO (Flexible time off for vacation, sick, and personal time) after 2 years of service
12 Paid Holidays (10 stated and 2 floating holidays)
2 Community Volunteer Days
5 Summer Half Days
Medical, Dental, Vision
Life Insurance
LTD & STD
Retirement Plan with 4% Employer Match
Parental Leave
Company
Sentinel Group
Sentinel Group is the employee benefits provider who makes it EASY: easy for your people; easy for your business; and easy for you.
Founded in 1987
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sam Mitchell
President and CEO
Doug Dustin
SVP, Chief Financial Officer
Recent News
Company data provided by crunchbase