Smithville · 5 days ago
Community (MDU) Success Manager
Ellettsville, IN
Full-time
Onsite
Senior Level
5+ years expSmithville Communications is Indiana’s trusted, locally owned provider of Internet, Voice, Security, and Enterprise data services, looking for a Community (MDU) Success Manager. In this role, you will guide multi-dwelling unit communities through a seamless fiber journey, ensuring exceptional client satisfaction and driving meaningful community impact.
InternetTelecommunications
No H1B
Responsibilities
Serve as the main point of contact for MDU clients
Address customer needs quickly and effectively to drive satisfaction and retention
Deliver personalized onboarding, training, and ongoing support
Resolve issues by partnering closely with clients and internal teams
Build and manage a portfolio of multi‑family properties for fiber deployment and service expansion
Build and maintain strong relationships with property stakeholders
Participate in construction meetings and telecom design reviews to align sales and technical execution
Collaborate with sales, engineering, and construction to ensure timely and successful delivery
Identify and develop new opportunities through relationships, referrals, and outreach
Drive take‑rate and revenue goals through consultative engagement
Report regularly on portfolio progress and performance metrics
Monitor customer satisfaction indicators (CSAT, NPS, churn) and recommend improvements
Document client journeys and service status in Salesforce
Stay informed on market trends and competitor activity
Champion customer-focused enhancements internally
Participate in special projects and additional responsibilities as needed
Qualification
Required
5–7 years of proven experience in telecommunications sales, client success, or community development
Strong understanding of fiber networks, telecom design, and construction processes
Excellent communication, negotiation, and stakeholder engagement skills
Ability to manage multiple accounts and projects at once
Proficiency in Microsoft Office Suite, particularly Excel
Self‑motivated, collaborative, and results‑driven
Valid driver's license and a safe driving record
Preferred
Bachelor's degree in Business, Marketing, Sales, or related field
Salesforce experience
Benefits
Career & Development
Paid professional development
Tuition reimbursement
In-house training programs
Company‑paid Dental, Term Life Insurance & Long‑Term Disability
Low-cost Medical, Prescription, and Vision plans
Health Savings Account with annual company contributions
401(k) with a company match
Discount on Smithville Products and Services
Generous PTO
Paid holidays
Discounted Smithville services
Company
Smithville
Smithville is an IT company that provides internet, telecommunications, video surveillance, access control and cloud security services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Darby A McCarty
CEO
Wilson Smith
Chief Financial Officer
Recent News
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