Tential Solutions · 4 days ago
Business Systems Analyst (ServiceNow)
Atlanta, GA
Contract
Hybrid
Mid Level
3+ years expTential Solutions is a dynamic fast-growing company seeking a Business Systems Analyst II to perform analysis, design, implementation, and support of the ServiceNow SPM application. The role involves gathering business requirements, managing SPM processes, and driving technological innovation while ensuring alignment with business objectives.
Human ResourcesInformation Technology
Responsibilities
Identify and gather business requirements needed to deliver new SPM capabilities and reports
Support ePMO Portfolio Manager and the ePMODirector in configuring and maintaining the SPM tool’s dashboards
Effectively create and manage SPM roadmaps, ensuring alignment with business objectives and driving technological innovation
Manage the SPM process and governance support queue in SPM to ensure timely and accurate resolution of support requests
Ensure that the ePMO SharePoint site is maintained with relevant information that includes but is not limited to FAQs, operational playbook content, and knowledge articles
Present findings and recommendations to senior management and stakeholders
Identify opportunities for process improvements and automation within SPM practice
Implement best practices for data management and analysis
Support the development and execution of SPM strategies and special initiatives
Comply with process governance policies and procedures
Stay updated with the latest trends and technologies in data analytics in SPM
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
+3 years proven experience as a Business Analyst, Consultant, or Customer Support Associate preferably within a technology or business management environment
Proficient in using data visualization tools (e.g., Miro, Power BI) to build dashboards
Strong attention to detail and accuracy in data analysis and reporting
Effective customer communication skills, both written and verbal, with the ability to present complex data insights to non-technical stakeholders
Strong interpersonal skills to collaborate with cross-functional teams
Strong knowledge of service support platforms like ServiceNow, Ivanti products, etc
Demonstrated business acumen, problem solving skills, intellectual maturity, and relationship management skills
Ability to influence without authority and build strong rapport with stakeholders inside and outside of technology teams to deliver results
Self-driven and able to work across diverse technical and non-technical teams (IT, Infosec, Digital, Engineering, Ops, Finance, People & Culture, Accounting, Vendors etc)
Team player with passion for transformation – serve as a cultural ambassador demonstrating through actions continuous learning, a positive outlook, and a drive to make an impact and being accountable for results
Excellent interpersonal, communication, presentation, and facilitation skills (in person & remote)
Ability to operate successfully in a lean, agile, and fast-paced organization
Strong organizational, task, and project management skills
Advanced MS excel skills are a must
Company
Tential Solutions
We put people first. We’re your trusted partner - empowering you with top talent and solutions to stay competitive in today’s dynamic market.
501-1000 employees
H1B Sponsorship
Tential Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (3)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Shane Ireland
Chief Executive Officer
Quinn Salamandra
Co-Founder
Recent News
Australian Financial Review
2024-05-02
2024-04-12
Company data provided by crunchbase