RAB Lighting · 2 days ago
Technical Customer Service Representative
United States
Full-time
Remote
Mid Level
3+ years expRAB is focused on providing innovative lighting solutions, and they are seeking a Technical Customer Service Representative to guide customers through product selection, installation, and troubleshooting. This role requires a blend of technical expertise in lighting and electrical systems with exceptional customer communication skills to ensure a positive customer experience.
ElectronicsLightingManufacturingSalesWholesale
Responsibilities
Serve as a primary point of contact for customers, providing friendly, knowledgeable, and solution-focused support
Build trust with customers by actively listening, understanding their needs, and responding with empathy and professionalism
Clearly explain product features, setup, and troubleshooting steps in a way that is easy for customers to understand
Manage customer questions, concerns, and complaints through to resolution, ensuring a positive experience
Support customers remotely with installation, configuration, and use of lighting products
Troubleshoot common lighting issues such as dimming problems, flickering, or power concerns
Use basic wiring diagrams, manuals, and product documentation to guide customers effectively
Assist with basic lighting controls (on/off, 0–10V dimming) and product performance questions
Follow safety and compliance guidelines during all customer interactions
Communicate confidently and professionally across email, phone, chat, and CRM platforms
Document customer interactions accurately and maintain organized case records
Prioritize and manage multiple customer requests in a fast-paced support environment
Meet response time and service level expectations while maintaining high-quality service
Identify customer issues and provide clear, practical solutions
Handle challenging situations calmly and professionally to achieve positive outcomes
Recognize recurring customer concerns and share insights with the team to improve products and processes
Qualification
Required
Bachelor's degree or equivalent experience in the electrical field
3+ years of electrical and wiring experience
Lighting & Electrical Systems Knowledge – Demonstrate strong foundational understanding of lighting technology, electrical wiring, and lighting control systems
Technical Troubleshooting & Diagnostics – Effectively identify, analyze, and resolve technical issues in a support-driven environment
Customer-Centric Communication – Deliver exceptional customer service through clear, professional, and empathetic communication and interpersonal skills through phone, email & chat
Technical Support Systems Proficiency – Proficient in the use of CRM platforms, ticketing systems, and communication tools to manage and resolve support cases efficiently
Time Management & Independent Work – Successfully prioritize tasks, manage time effectively, and operate independently in a fast-paced, dynamic remote-work environment
Benefits
Competitive salary and benefits that recognize your talents and contributions
A collaborative work environment that values innovation and sustainability
The opportunity to work on projects that have real-world impact on energy efficiency and environmental conservation
Professional growth opportunities
Company
RAB Lighting
RAB Lighting is a light manufacturing company that offers LED lighting and controls products.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ross Barna
Chief Executive Officer
Recent News
yicaiglobal.com
2025-04-08
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