Cornerstone Capital Bank · 1 day ago
Customer Care Representative
Houston, Texas, United States
Full-time
Onsite
Entry Level
$20/hr - $24/hr
2+ years expCornerstone Capital Bank is a best-in-class mortgage servicer known for its commitment to customer satisfaction and employee happiness. They are seeking a Customer Care Representative to support customer needs by managing inquiries and facilitating communication regarding mortgage accounts.
Financial Services
Responsibilities
Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts
Place Outbound calls to welcome new customers along with contacting those with 30-60 day past due accounts
Answer customer inquiries, complaints, or concerns
Customer service de-escalation with prompt and effective response
Strong attention to detail
Strong note taking skills – effective written communication
Strong verbal communication skills
Qualification
Required
High School Diploma or equivalent
2+ years experience call center/phone experience
Must have high level of integrity and professionalism
Must have experience using Microsoft Office Suite
Working knowledge of Microsoft Office products
Strong time management skills
Strong organization skills
Good work ethic
Strong attention to detail
Strong note taking skills – effective written communication
Strong verbal communication skills
Preferred
Minimum 2 years related mortgage experience
Bilingual in Spanish
Benefits
Full benefits package
Potential for a performance-based bonus
Company
Cornerstone Capital Bank
We are a team of dynamic, enthusiastic, and service-oriented individuals who want to make banking and mortgages easier for you.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Almy
President and Chief Executive Officer
Dana Bustos - National Talent Matchmaker
Talent Acquisition Manager and Business Line Partner, VP
Company data provided by crunchbase