OMD · 1 day ago
Senior Director, Global Business Operations
New York
Full-time
Onsite
Director/Executive
$120K/yr - $230K/yr
10+ years expOMD is the Cannes Lions 2024 Media Network of the Year and the world’s largest media network with over 12,000 employees. The Senior Director, Global Business Operations is responsible for translating global strategy into execution, partnering with global teams to ensure effective governance and alignment across initiatives.
AdvertisingCommunications InfrastructureDigital MediaMarketingSocial Media
Responsibilities
Support the design, documentation, and evolution of end‑to‑end transformation frameworks that scale across capabilities, markets, and deliverables
Enable the rollout and ongoing refinement of global media processes and ways of working (including OnePEP‑aligned practices, where applicable) to ensure consistency and clarity across regions
Partner with capability leaders to align on operating assumptions, roles, decision rights, and handoffs as the operating model matures
Support operating model evolution and redesign, facilitating updates to structures and workflows to improve agility and long‑term effectiveness
Define and support change‑management protocols, including sequencing, communications, and adoption tracking to ensure transformation initiatives land effectively in markets
Define, document, and maintain Standard Operating Procedures (SOPs) and Service‑Level Agreements (SLAs) governing delivery timelines, review cycles, and cross‑team handoffs
Establish and support governance forums and cadence checkpoints to monitor progress, adoption, risks, and dependencies
Maintain clarity on roles and responsibilities (RACI) across global, regional, and market teams to reduce duplication and ambiguity
Partner with Data, Technology, and Tools teams to embed processes into platforms, workflows, and project‑management systems
Identify opportunities to reduce low‑value work through process refinement, automation, and AI‑enabled workflows
Drive day‑to‑day execution tracking for priority initiatives, ensuring milestones, dependencies, and risks are visible and actively managed
Proactively surface issues, escalate blockers, and document decisions to maintain momentum and enable timely leadership actions
Lead Continuous Operational Improvement (COI) reporting, consolidating learnings, identifying recurring challenges, and tracking progress against best practices
Capture and institutionalize insights from deployment phases to inform future optimization and scalability
Act as a connector across planning, investment, data, technology, finance, and operations to ensure consistent global‑to‑global and global‑to‑regional collaboration
Strengthen network connectivity and acceleration through structured forums, touchpoints, and shared communication channels
Stand up and support the Client’s Business Success Forums that align markets on performance, share best practices, and resolve operational barriers collectively
Support anchor‑market engagement by ensuring visibility into global priorities, timelines, and expectations, while translating global initiatives into practical market‑level actions that drive adoption
Operate as a close, day‑to‑day operational partner to senior business and capability leadership, providing structure, follow‑through, and executional clarity
Balance independence with alignment, ensuring leadership is informed without being pulled into tactical oversight
Support and mentor junior or matrixed operations resources as needed to extend execution capacity and consistency
Qualification
Required
10+ years in global business operations, program leadership, or transformation roles within a matrixed, multinational organization
Demonstrated ability to build and run operating models, governance structures, and execution frameworks that scale across regions and capabilities
Strong track record managing complex initiatives with multiple stakeholders, timelines, and interdependencies, while maintaining momentum and accountability
Experience working closely with senior leaders as a thought partner and operator—providing structure, follow‑through, and clear operational guidance without requiring day‑to‑day oversight
Excellent written and verbal communication skills, with the ability to synthesize complex work into clear actions, decisions, and outcomes
Comfort working with project management tools, shared workflows, and reporting platforms (Microsoft 365, planning tools, dashboards)
Preferred
Experience supporting global marketing, media, or enablement organizations
Strong bias toward execution, accountability, and continuous improvement
Ability to influence without authority in complex stakeholder environments
Comfortable operating in fast‑paced, evolving global contexts
Interest in workflow optimization, automation, and scalable operating models
Benefits
Health insurance
Vision insurance
Dental insurance
401(k)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Vacation days
Sick days
Personal days
Paid parental leave
Paid medical leave
STD/LTD insurance benefits
Company
OMD
OMD is a media communications agency committed to delivering sharper insights, smarter ideas and stronger results.
10001+ employees
H1B Sponsorship
OMD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (25)
2023 (20)
2022 (12)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Angela Knibb
Partner, Digital
Recent News
Campaign UK More Latest RSS Feed
2025-10-03
2025-09-30
SalesTech Star
2025-09-29
Company data provided by crunchbase