Westat · 6 hours ago
Bilingual Technical Help Desk Agent (Hourly)
MD - Gaithersburg
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $20/hrWestat is seeking a Bilingual Technical Help Desk Agent to support projects by assisting with requests via phone, email, and voice mail. The role involves troubleshooting technical issues and providing support for field interviewers and project participants while maintaining a calm and patient demeanor under pressure.
AssociationConsultingMarket ResearchSocial Media
Responsibilities
Answer technical calls, emails, and voicemails and document highly detailed issues into customized tracking systems
Solve or troubleshoot problems that relate to the technical support of a wide variety of issues, including hardware, survey software and various systems, debit cards, and data transmissions
Answer procedural questions that require a strong understanding of current operating systems, browsers, and the ability to resolve issues with peripheral devices
Provide administrative tasks to other areas or functions of the project on an as-needed basis, such as those requiring the use of Microsoft Office products or creating FedEx labels
Assist with the configuration of laptops, shipping and receipt of equipment, and equipment tracking
Work in our Gaithersburg office at least 3 days per week and transport equipment, as needed, between our Montgomery County locations
Qualification
Required
Must have customer service experience, including LogMeIn123
Experience with ServiceNow and/or Microsoft Dynamics
Applicants must be fluent in both Spanish and English and have excellent reading, writing, and speaking skills in both languages. Candidates will not be considered bilingual unless they possess excellent skills in all three areas of communication
Preferred
Experience with Survey Monkey or other study management systems
Experience using Azure and/or InTune
A High School Diploma and some college courses
Detail-oriented and have a highly organized approach to work and strong problem-solving skills
Benefits
Employee Stock Ownership Plan
401(k) Retirement Plan
Commuter Benefits Program
Family Medical Leave
Sick Leave (1 hour per 30 hours worked)
Employee Assistance Program
Travel Accident Insurance
Westat Wellness Program
Medical Insurance
Health Savings Account
Company
Westat
Westat is a professional research firm in the social science and statistical industries.
Founded in 1963
1001-5000 employees
H1B Sponsorship
Westat has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (5)
2023 (4)
2022 (1)
2021 (2)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Scott Royal
President & CEO
Oswaldo Holguin
Chief Financial Officer
Recent News
Washington Technology
2026-01-11
2025-08-13
Company data provided by crunchbase