Novant Health · 13 hours ago
Field Services Analyst
Winston-Salem, NC
Full-time
Onsite
New Grad, Entry LevelNovant Health is actively looking for a Field Services Analyst to join their team full-time to support the Charlotte Region. The role involves providing technical support for end-user devices and peripherals, resolving incidents, and maintaining hardware in clinical and corporate environments.
FitnessHealth CareHospitalMedical
Responsibilities
Provides technical support for end-user devices and peripherals, working under general supervision
Focuses on resolving incidents, supporting projects, and maintaining hardware in clinical and corporate environments
Responsible for securely managing information systems throughout their lifecycle, including; knowing what information systems are within their scope of responsibility, understanding what sensitive data is stored, transmitted, or processed on those information systems, enforcing the security principles of least privilege and least functionality, knowing what events may constitute an information security incident, and understanding their role in security incident response activities
Provides comprehensive life-cycle end-user device services that support our team member’s ability to deliver remarkable patient experiences every time
Provides world-class customer experiences, seeking to delight our team members by understanding their needs, providing the right solution the first time, preventing issues from occurring and timely resolution of problems if they arise
Provide on-site and remote services to every team member, supports corporate devices, including computers, laptops, printers, and mobile devices across the organization and multiple states, whether they work at one of our facilities or from home
Qualification
Required
High School Diploma or GED
Strong organization skills
Ability to work under general supervision
Ability to work accurately in high-pressure situations
Ability to communicate both verbally and in writing with users of varying levels of education and experience
Must stay current with advances in computing technology
Manual dexterity to use computer keyboards
Must have reliable transportation
Ability to travel between campus buildings and to remote facilities as needed
Ability to handle on-call responsibilities as directed
An affinity for providing exceptional customer service and continuous improvement
Works in partnership with Clinical Informatics and clinical users to ensure end-user support activities enhance the usability and performance of technologies in patient care areas
Preferred
4 Year / Bachelors Degree
Technical experience; or, an equivalent combination of education and experience
CompTIA A+
CompTIA Network+
Microsoft Certifications
Mobility to work in a standard office setting and to use standard office equipment, including a computer
Stamina to maintain attention to detail despite interruptions
Strength to lift and carry objects weighing up to 40 pounds
Company
Novant Health
Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals.
Founded in 1997
10001+ employees
H1B Sponsorship
Novant Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (13)
2023 (13)
2022 (10)
2021 (17)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Betsy Walsh
Senior Vice President Joint Partnerships
Andrea M. Areskog
Vice President, Corporate Strategy & Development
Recent News
2025-11-08
Sports Business Journal
2025-10-21
Company data provided by crunchbase