Scalence L.L.C. · 2 months ago
Production/Technical Support
Richmond, VA
Full-time
Onsite
Mid LevelScalence L.L.C. is seeking a skilled and experienced Production Services Specialist to join their dynamic Command Center team. The role involves resolving technology incidents and ensuring minimal disruption to services while collaborating with global technology teams to maintain operational excellence.
Information Technology & Services
No H1B
Responsibilities
Lead real-time incident response efforts for high-impact technology disruptions
Facilitate cross-functional bridge calls and coordinate resolution teams
Create and send stakeholder communications related to technology incidents
Collaborate with application owners, infrastructure teams, and support functions to restore services
Drive post-incident reviews and contribute to continuous improvement initiatives
Qualification
Required
Proven experience in enterprise-level incident management or technology operations
Strong understanding of IT service management (ITSM) principles and practices
Experience in financial services or other regulated industries
Exposure to enterprise monitoring platforms and analytics tools
Project management experience
Preferred
ITIL Foundation Certification or equivalent
Excellent verbal and written communication skills, including executive-level reporting
Applicants must be able to work directly for Artech on W2
Benefits
Inclusive and diverse workplace culture
Opportunities for continuous learning and professional development
Supportive team environment with a focus on operational excellence
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase