BGIS · 2 days ago
Facility Program Manager (Whitespace Engineering)
West Jordan, UT, United States
Full-time
Onsite
Senior Level
5+ years expBGIS is a leading provider of integrated real estate management services, and they are seeking a Facility Program Manager to join their team in West Jordan, UT. The Facility Program Manager will support client operations by coordinating activities related to facility uptime and reliability, managing change requests, and ensuring compliance with maintenance and operational standards.
Real EstateReal Estate Investment
Responsibilities
Being available 24X7X365 for secondary escalation from the facility if the client Data Center Manager is not reached in time
Representing the client on the facility communications collecting the information and reporting to the client Data Center Manager with recommendations of next steps
Owning the RCA participation with facilities and overseeing action items to be driven to a target date
Coordinate change requests from the colocation provider to validate window, scope, assessment, documentation, etc
Draft changes to include change details such as risk identification, impacts, mitigation, etc
Represent client on CAB required facility changes and be able to speak to the change if questions arise
Ensuring maintenance calendars actives are planned and target schedule
Ensuring and approving facility MOPs for maintenances
Identify and coordinate table tops and changes as needed
Identify the risk of the maintenance
Collaborate on risk mitigation and backout
Engage additional client engineering resources
Validating no conflicting maintenances with other regions, availability zones, or failure domains
Project managing any facility related improvement/fixes needed to ensure all activities align with the SLAs
Provisioning access after the client Data Center Manager has provided their approval
Completing termination access tickets completed in both client and colocation systems
Performing quarterly assessment of active badge users per compliance policy
Escort/tour as needed and available
Analyzing Capacity Planning Forecast tickets to ensure distribution thresholds are not at risk
Identify, collect data, and present findings of exceptions asks for the Data Center Manager review
Investigate power usage anomalies and collect data for next steps with the Data Center Manager
Preparing the site and resource for site audits assessment and taking part in site audit assessment
Oversite and ownership of remediation action plan items tracking to completion
Governing the client’s DCIM data is valid and accurate at all times
Participating in authoring, reviewing, and approving facility related procedures
Oversite of the onsite vendor check-in supporting infrastructure and facility vendors
Governance of the cleaning services contract
Champion the colocation contract SLAs and KPIs to ensure all items are being met
Contribute to the completion of other key initiatives as assigned
Document, manage and appropriately escalate project and client issues and concerns
Evaluate industry trends as new standards emerge for best practices, and closely coordinate these potential opportunities with our client and share all applicable information
Explain technical information in a clear manner internally to team members and externally to the client
Qualification
Required
Bachelor's Degree in Business, Facilities Management, Construction Management, Engineering or equivalent field of study or work experience
Minimum five years experience in facility management or related field
Expert knowledge of data center operations and system configurations
Excellent written and verbal communication skills
Ability to read and understand electrical and mechanical one-lines
Intermediate knowledge of Microsoft Office Suite including Word, Excel, Outlook and Visio along with working knowledge of SharePoint
Knowledge of fundamental electrical and mechanical Data Center operations
Self-driven and high proficiency of time management
Experience and understanding in procedure and process (authoring, reviewing, approving, and executing)
Benefits
Work/life balance
Health and wellness
Community involvement
Company
BGIS
BGIS is a global leader in integrated facility management services.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-03-11Acquired
Leadership Team
Brian Fellows
Chief Commercial Officer
Doug Wagner
HR Business Partner
Company data provided by crunchbase