Help Desk Technician jobs in United States
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PostcardMania · 9 hours ago

Help Desk Technician

positionClearwater, FL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$15/hr - $18/hr

PostcardMania is a recognized marketing powerhouse in Tampa Bay, known for its commitment to small business success. They are seeking a Help Desk Technician to ensure the smooth operation of technology within the company, providing essential support to coworkers and maintaining operational efficiency.

AdvertisingData IntegrationDirect MarketingMarketing
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Growth Opportunities

Responsibilities

Coordinate with IT staff to resolve help desk technical support issues while documenting problems and solutions in the internal ticketing system
Answer calls and emails to support user requests
Research and resolve hardware and software issues, working with IT staff and outside vendors as needed
Set up workstations, including operating system installations and user profile configuration per company standards
Lift up to 50 lbs. for workstation and printer moves
Support mobile devices (iPhone and Android) for email and mobile communications
Perform occasional after-hours and weekend work

Qualification

Technical supportHardware troubleshootingSoftware troubleshootingOperating system installationCustomer serviceProblem-solvingTeam collaboration

Required

Ability to interact effectively and harmoniously with other people
Willingness to learn continuously
Aptitude for finding and proposing solutions
Ability to follow instructions impeccably
Focus on positive solutions
Ability to handle issues in a timely manner
Ability to make others feel comfortable asking questions and seeking technical assistance
Coordinate with IT staff to resolve help desk technical support issues while documenting problems and solutions in the internal ticketing system
Answer calls and emails to support user requests
Research and resolve hardware and software issues, working with IT staff and outside vendors as needed
Set up workstations, including operating system installations and user profile configuration per company standards
Lift up to 50 lbs. for workstation and printer moves
Support mobile devices (iPhone and Android) for email and mobile communications
Perform occasional after-hours and weekend work

Benefits

Medical, dental, vision, and life insurance
401(k), short- and long-term disability, accident, and critical illness coverage
Paid vacation time that increases with longevity
Six paid holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas)
Free on-site yoga twice a week
Free monthly visits to a local chiropractor and more

Company

PostcardMania

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Glassdoor4.1
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PostcardMania is a marketing and advertising company specializing in lead generation and integrated direct mail marketing services.
dateFounded in 1998
location
Clearwater, Florida, USA
people-size51-200 employees
web-link
https://postcardmania.com

Funding

Current Stage
Growth Stage

Leadership Team

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Jackie Payson Wirsing
Chief Experience Officer
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Recent News

PR Newswire
PostcardMania Finishes 2025 with Bigger Local Impact, Partnering with Charities and Spreading Joy
2025-12-17
SalesTech Star
PostcardMania Partners with Housecall Pro to Launch Native Direct Mail Integration, Allowing Home Service Businesses to Send Automated Postcard Campaigns Directly from the App
2025-11-24
PR Newswire
PostcardMania Selected to Beta Test New Konica Minolta Digital Inkjet Printing Press, One of Only Two in North America
2025-10-30
Company data provided by crunchbase