Career Certified · 1 week ago
Director of Revenue Program Operations
United States
Full-time
Remote
Director/Executive
$142K/yr - $142K/yr
8+ years expCareer Certified is a fast-growing online education provider serving the real estate, financial services, and AEC industries across the U.S. and Canada. The Director of Revenue Program Operations leads strategic, cross-functional revenue initiatives spanning Sales, Marketing, and Product teams, responsible for designing and implementing operational cadences, dashboards, and processes that unify B2B sales efforts and optimize digital marketing ROI.
Career PlanningEducationReal Estate
Responsibilities
Develop and implement a standardized sales cadence across all B2B sales units (real estate, insurance, finance, etc.)
Define common pipeline stages, KPIs, and forecasting processes
Establish a regular review of rhythm between sales representatives, managers, and leadership to improve accuracy and accountability
Lead the creation of a unified B2B sales dashboard consolidating pipeline and performance metrics across multiple Salesforce orgs, providing a single view of company-wide sales performance
Partner with the VP of Digital Marketing to design and maintain executive-level dashboards highlighting KPIs and performance across all marketing channels
Support tracking of key digital marketing initiatives prioritized by the CRO
Oversee tracking and reporting of outcomes related to the organic product growth strategy
Collaborate with Product Management to define success metrics for new product and feature launches
Create and manage dashboards for organic product KPIs, including revenue growth, active learners, market share, lead volume, conversion rates, and demand and sales metrics
Align with Product and Technology teams (reporting to the CEO) on cross-functional initiatives related to AI, platform enhancements, and product development
Ensure initiatives deliver defined business outcomes and align with revenue strategy
Prepare board meeting and executive update materials related to CRO initiatives and business unit performance, in partnership with FP&A and General Managers
Support quarterly business reviews (QBRs), including forecasting cadence, slide preparation, and performance analysis
Assist the CRO with annual strategic planning for the revenue organization
Manage and mentor Revenue Operations team, providing direction and prioritization for reporting, CRM enhancements, and process improvement initiatives
Promote a culture of data accuracy, accountability, and continuous improvement
Qualification
Required
Bachelor's degree in Business, Marketing, Operations, or a related field required
8+ years of progressive experience in Revenue Operations, Sales Operations, or similar roles, including significant B2B experience and demonstrated leadership capability
Strong analytical skills; able to synthesize data from multiple sources to drive decisions
Experience with sales, marketing, and product reporting. Proficient in Excel and BI tools
Proven ability to lead cross-functional initiatives, manage complex projects, and deliver results on time while driving process and organizational change
Clear, confident communicator able to present insights to all levels, influence without authority, and collaborate across sales, marketing, product, and tech teams
Self-starter who manages priorities independently, takes ownership of outcomes, and applies a continuous improvement, hands-on mindset
Proficiency in dashboard creation, reporting, and KPI tracking
Experience with sales pipeline management and sales cadence processes
Advanced Excel skills and experience with BI tools (Power BI, Tableau, Looker, etc.)
CRM experience (Salesforce preferred)
Familiarity with Microsoft AI tools
Preferred
MBA or advanced degree preferred, or equivalent relevant experience
Experience in B2C or education technology environments is a plus but not required
Benefits
Paid Time Off (PTO) structured on a take what you need basis (as referenced in the employee handbook)
Paid company holidays (7 days off per year)
100% discount on Career Certified’s products and services
Tuition reimbursement, subject to approval
Voluntary participation in Career Certified’s medical, dental, and vision plans, as well as supplemental insurance options
Voluntary participation in Career Certified’s 401K plan
Company
Career Certified
Career Certified offers user-friendly platforms with understanding students' needs to guide them as they enter their new careers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Liz Meitus
SVP of Corporate Marketing
Samantha Stuntz
SVP of People Operations & HR
Recent News
2024-10-25
Company data provided by crunchbase