Fidelity Investments · 19 hours ago
SimpliFid Crypto Support Associate
Jersey City, NJ
Full-time
Hybrid
New Grad, Entry Level
$40K/yr - $76K/yrFidelity Investments is seeking a SimpliFid Crypto Support Associate to join their Plynk Crypto support team. The role focuses on providing exceptional customer service and technical assistance to investors using a mobile-first app designed for crypto investments.
Asset ManagementFinanceFinancial ServicesRetirementWealth Management
No H1B
Responsibilities
Support customers with cutting edge offerings like Crypto
Provide seamless digital customer service and technical assistance ranging from basic app and device navigation to the diagnosis and problem resolution of highly complex issues
Help customers grow their knowledge of investing in cryptocurrency
Qualification
Required
Financial services knowledge and/or technical support experience required
Strong problem-solving, collaboration, communication, and engagement skills
Strong organizational skills and the ability to manage multiple tasks at a given time
Basic knowledge of Cryptocurrency
Possesses a drive to solve complex issues and deliver an exceptional customer experience every day
Self-starter and comfortable working independently when needed
Excellent written and verbal communications skills; the ability to multi-task and respond quickly
Proven technical knowledge of Microsoft Windows and Office applications
Strong analytical and problem-solving skills
Ability to contribute ideas, as well as influence and execute them in a collaborative environment
Ability to lean into change, while multi-tasking in a multifaceted financial service center
Desire for growth and an appetite for endless learning
Preferred
College Degree or equivalent work experience preferred
Business writing experience preferred
Benefits
Comprehensive health care coverage and emotional well-being support
Market-leading retirement
Generous paid time off and parental leave
Charitable giving employee match program
Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
Company
Fidelity Investments
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve.
Founded in 1946
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$152.82MKey Investors
Apple
2020-12-28Secondary Market· $2.5M
2018-01-14Secondary Market· $1M
2017-05-03Secondary Market· $12.5M
Leadership Team
Abigail Johnson
Chairman & CEO
Jeanmarie Ward
Senior Vice President of Architecture
Recent News
2026-01-20
alleywatch.com
2026-01-20
2026-01-16
Company data provided by crunchbase