Cynet Systems · 2 weeks ago
DialogGPT Product Owner
Malvern, PA
Full-time
Onsite
Mid, Senior Level
$75/hr - $80/hrCynet Systems is seeking a DialogGPT Product Owner to lead the design of conversational AI capabilities. The role involves defining dialog patterns and guiding the conversion strategy from legacy systems to AI-driven conversations, while collaborating with various teams to ensure successful delivery.
EmploymentRecruitingStaffing Agency
Responsibilities
Own end to end conversational AI capability design using Kore.ai XO11 DialogGPT
Define dialog patterns, prompt standards, routing logic, and escalation frameworks
Establish clear guidelines for when DialogGPT is used versus NLP or rules based flows
Lead conversion strategy from legacy IVR and chat experiences to AI driven conversations
Drive prioritization of intents, journeys, and enhancements based on business value and effort
Partner with business, UX, engineering, and platform teams to guide delivery
Review conversation analytics and transcripts to identify optimization opportunities
Ensure consistency across voice and digital conversational experiences
Qualification
Required
Proven experience designing conversational AI and LLM driven dialog systems
Hands on experience with Kore.ai platform, preferably XO11
Experience designing large scale voice and chat experiences
Strong ability to translate business requirements into conversational designs
Comfort operating in evolving AI and experimentation driven environments
Company
Cynet Systems
Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
Founded in 2010
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashwani (Ash) M.
Partner and Co-CEO
Nikhil "Nick" Budhiraja
Founder / Co-CEO
Company data provided by crunchbase