Spring Place · 2 days ago
Member Service Agent
New York, NY
Part-time
Onsite
Entry Level
2+ years expSpring Place is a private membership club and co-working space, connecting work, leisure, and culture for its community of global influencers, creative entrepreneurs, and industry leaders. The Member Service Agent is responsible for providing exceptional customer service to members and guests, managing inquiries and requests, and maintaining a welcoming environment within the club.
EventsHospitality
Responsibilities
Greet members and guests warmly, checking them in and making them feel welcome
Assist members with requests, problems, concerns, complaints and/or incidents/accidents brought to the Member Services desk in an attentive, courteous, respectful, helpful and efficient manner and/or escalates to management
Manage Member Services mailbox: respond to member questions and/or concerns where applicable and/or redirecting emails; manage phone calls from guests, post mail and packages for members and staff, etc
Ensure that member spaces and lobby areas are orderly and welcoming
Positive influence for productivity and assisting fellow teammates with incoming inquiries by providing solutions and resources to support their overall success
Maintenance of Spring Place member database (NEXUDUS profiles)
Properly maintains the daily log, by tracking completed tasks, issued keys, issued lockers and reviewing the communications log on a routine basis
Accommodates member and guest’s needs by scheduling, confirming and changing reservations for conference accurately and timely; enforces cancellation policies and follows up on collections
Ensures that all conference rooms are kept in accordance with standard operating procedures and health and safety guidelines
Provides current and detailed information about all services and products offered by Spring Place; maximizes revenue by promoting services, solicits member and guests feedback
Assist with various projects and related duties as assigned
Qualification
Required
2+ years' relative experience in customer service
A passionate team player with excellent drive, confidence and interpersonal skills
Ability to work effectively under time constraints and deadlines
Enthusiastic, highly motivated and a proactive team player
Ability to multitask, prioritize and manage time efficiently
Excellent verbal and written communication skills
Must be able to work in a fast-paced environment
Flexible schedule including morning, afternoon, evening, weekends and holidays (if needed)
Reliable, representative, positive and enthusiastic
Preferred
Experience with dealing with celebrities and high-profile events is useful
Company
Spring Place
Spring Place is a shared workplace, luxuriously appointed and innovatively designed to offer professionals a variety of places.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Centricus
2019-01-01Series Unknown
Leadership Team
Imad Izemrane
Co-Founder Spring Place
Company data provided by crunchbase