Call Quality Analyst III jobs in United States
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PENNYMAC · 9 hours ago

Call Quality Analyst III

positionFort Worth, TX
timeFull-time
remoteOnsite
seniorityMid Level
money$50K/yr - $75K/yr

Pennymac is a specialty financial services firm focused on mortgage production and servicing. The Call Quality Analyst III is responsible for performing call quality audits and providing feedback to ensure compliance with internal policies and procedures.

BankingFinanceFinancial ServicesLendingMortgage
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H1B Sponsor Likelynote

Responsibilities

Perform review of agent documentation within the system of record to validate accuracy, omission of relevant information, etc
Perform review of ancillary business applications to gather additional information that may be relevant to the call sample
Ensure samples reviewed adhere to internal policies and procedures, investor/insurer guidelines and federal regulations
Ensure call quality audits are completed in a timely manner, in accordance with established policies and procedures
Maintain documents necessary to perform call quality audits including, itemized checklists, trackers, etc
Perform additional targeted reviews, both established and ad-hoc, gathering additional information and samples, performing additional testing and providing feedback to Supervisor when appropriate
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values

Qualification

Call monitoring experienceFinancial services experienceExcel proficiencyWord proficiencyCustomer facing positionMortgage industry experience

Required

Experience in call monitoring or in a customer facing position
Must have familiarity with Excel and Word

Preferred

Financial Services and, if possible, mortgage industry experience preferred

Benefits

Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

Company

PENNYMAC

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Pennymac is a home loan lending company that offers financial services.
dateFounded in 2008
location
Westlake Village, California, USA
people-size1001-5000 employees
web-link
https://www.pennymac.com

H1B Sponsorship

PENNYMAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (42)
2023 (33)
2022 (44)
2021 (65)
2020 (34)

Funding

Current Stage
Public Company
Total Funding
$2.33B
2025-12-11Post Ipo Debt· $75M
2025-08-07Post Ipo Debt· $650M
2024-05-20Post Ipo Debt· $850M

Leadership Team

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Stanford L. Kurland
Founder, Chairman, and Chief Executive Officer
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Amar Nadig
Senior Vice President of Enterprise Data
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Recent News

MarketScreener
Pennymac Financial Services Insider Sold Shares Worth $464,689, According to a Recent SEC Filing
2025-12-20
HousingWire.com
Inside Pennymac’s Texas expansion and its push for top mortgage talent
2025-12-16
HousingWire.com
Mortgage industry backs LLPA changes but is divided over priorities
2025-11-06
Company data provided by crunchbase