Diversified · 2 days ago
AV Support Services Technician
Palm Beach Gardens, FL
Full-time
Onsite
Mid Level
3+ years expDiversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. The AV Support Services Technician provides technical and operational support for audio-visual equipment and systems, acting as the on-site liaison between the client and Diversified while ensuring high levels of operational readiness.
AdvertisingBroadcastingDigital MediaInformation Technology
Responsibilities
Daily on-site AV system troubleshooting, maintenance, and repair
Phone and email support as requested/required
Meeting/Event support including set-up, in-meeting assistance, and break down/post meeting support
Preventative maintenance and daily AV system and conference room checks to ensure high levels of operational readiness
Leadership or participation in systems test planning and test execution
Leadership and participation in the validation of operational readiness through documentation, training, monitoring, etc
Compliance with the established Client change management processes for AV software and firmware updates
Resolution of AV Room/system technical issues by communicating with the Client’s AV Engineering team as well as Diversified Engineering and remote support teams
Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems – including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment
Act as liaison with Diversified Support Management, Account Representative and Sales Teams - to move forward on any client requested or necessary room upgrades and issues
If applicable, collects and reports all service activities through the Client’s service ticketing system
Performs additional responsibilities as assigned and agreed to by the client and Diversified
Collaborate with the site POC/AV Manager to plan and implement technology solutions
Develop designs that meet customer functional and budgetary requirements
Responsible for always maintaining a professional attitude and delivering excellent customer service
Generate functional and connection-level drawings for audio, video, control, and communications systems
Help define functional requirements for control systems programmer as required
Help support the on-site installation efforts of the team. Troubleshoot and debug AV systems
Complete training programs from manufacturers, industry associations, and the companies as required
Troubleshoot issues with technology and AV equipment, and repairs as necessary. Serve as on-call escalation for issue resolution
Participate in and successfully complete all required client training as required
Perform other job-related duties and special projects as assigned
Qualification
Required
High School Diploma or equivalent
Three to Five years of experience in enterprise level AV support
Experience with troubleshooting and repair of integrated AV systems
Competencies in Video Conferencing products (Cisco, Logitech, etc.)
Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols)
Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols)
Basic wiring skills
Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and events best practices
Experience with major industry manufacturers equipment - including QSC, Crestron, Cisco, Microsoft, Biamp, and/or Poly
Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting
Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word)
Knowledge and experience in computer networking configuration/troubleshooting
Must present well when in client-facing situations and when working with high-level executives
Must be able to work calmly within high pressure meeting situations
Must maintain a valid driver's license with clean driving record
Must pass a background screen and drug test
Preferred
CTS certification from AVIXA is preferred
Manufacturer's certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.) are preferred
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling is a plus
Preference given to three (3) years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
Benefits
Multiple medical plan options to suit your family’s needs
Dental (including orthodontic coverage) and vision plans
Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401k with Employer Match
Paid Time Off and Paid Holidays
Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
Commuter Benefits
And much more
Company
Diversified
At Diversified, we leverage the best in technology and ongoing advisory services to transform businesses.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-12-01Private Equity
2016-02-05Private Equity
Leadership Team
Fred D’Alessandro
Founder & CEO
John Beritzhoff
Vice President, Business Development
Recent News
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