Parasol Alliance · 1 day ago
Service Desk Analyst (Hybrid)
Dallas, TX
Full-time
Hybrid
Mid Level
$26/hr - $26/hr
3+ years expParasol Alliance is a technology solutions company serving the senior living industry. They are seeking a Service Desk Analyst to provide exemplary service and support to clients, ensuring quick resolution of technical issues and maintaining high customer satisfaction.
ConsultingInformation Technology
Responsibilities
Level 1 support for all client tickets
Level 2 support when possible by ability
Onsite support of hardware and software
Vendor contact as required to resolve tickets
Ticket resolution as per the client service level agreement
Detailed documentation within service tickets on issue steps and resolution
Excellent customer service on the phone, via email and in person
Ability to follow company process and procedures
Onsite schedule- Tues/Thursday every other week
Qualification
Required
At least three years of level one support in an enterprise environment is required
Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support
Excellent communication and customer service skills are required
The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed
Preferred
Healthcare experience preferred; long-term healthcare support experience is a plus
Benefits
Cell phone/internet reimbursement
Medical, dental, vision, and 401K
Responsible paid time off
Certification reimbursement
Company
Parasol Alliance
Parasol Alliance is a technology solutions company exclusively serving the senior living industry.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Amber Bardon, PMP
CEO
Recent News
Behavioral Health Business
2025-12-06
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