MFCP - Motion & Flow Control Products, Inc. · 10 hours ago
Customer Service Representative
West Sacramento, CA
Full-time
Onsite
New Grad, Entry Level
$27/hr - $31/hrMFCP (Motion & Flow Control Products, Inc.) is the largest Parker Hannifin distributor and a leader in motion and flow control solutions. The Customer Service Representative is responsible for processing customer requests, preparing quotations, and coordinating with other departments to ensure customer satisfaction.
AgricultureAutomotiveIndustrial
Responsibilities
Receives telephone, email, fax or walk-in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors
Provides support to the Outside Sales Team
Uses our business ERP systems to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information
Track and follow up on inquiries, quotations and orders through our ERP systems. Works closely with supplier and warehouse expeditors regarding deliveries of scheduled shipments
Interface with our suppliers on technical, pricing and delivery issues in a timely manner
Assist accounts receivable with payment and credit hold issues
Address and resolve all customer requests and/or complaints utilizing a positive, creative approach
Collaborate with all appropriate departments and personnel to ensure customer satisfaction
Qualification
Required
Must be over the age of 18 to apply
Excellent written & oral communication and strong relationship building skills required
Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment
Strong computer skills including use of MS Office (Word, Excel & Outlook), with a willingness to learn new software programs
Previous background should include knowledge of parts and nomenclature as well as a demonstrated ability to work well with customers and suppliers
Preferred
Experience with P21 a plus
Experience with distribution and familiarity with our product lines, a plus
Benefits
Competitive salary
Medical, Dental, Vision
401(k) Investment Plan
Life Insurance
Paid Holidays
3 Weeks Personal Time Off
Incentive Programs - Employee referral program
Earned Wage Access
Training and progressive development programs available
Company
MFCP - Motion & Flow Control Products, Inc.
Motion and Flow Control Products Inc.
Founded in 1960
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
R
Ross Surratt
President and CEO
Recent News
EIN Presswire
2024-12-05
Company data provided by crunchbase