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Teksouth · 10 hours ago

Lead Customer Service Representative

20 MacDill Boulevard Southeast, Washington, DC, USA

Full-time

Onsite

Mid Level

Teksouth is a trusted provider of cutting-edge solutions for government agencies, seeking a dedicated Customer Service Representative to support the Air Force. In this role, you will be responsible for ensuring accurate and timely financial support for military and civilian personnel, while managing various systems and engaging with customers.

Information ServicesInformation Technology

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Utilize the Joint Military Pay System (JMPS) to promptly address inquiries and rectify transactions for military members

Navigate the Defense Civilian Payroll System (DCPS) to handle inquiries and process transactions for civilian personnel

Provide expert assistance with DTS authorizations and vouchers, answering entitlement questions, and preparing DOHA claims

Competently operate CMS to initiate, update, and monitor cases, ensuring timely follow-up and resolution within established deadlines

Monitor and respond to inquiries via the automated call distribution system and provide professional front counter assistance, building rapport with diverse customers of all ranks and temperaments

Qualification

Military PayDefense Travel System (DTS)Civilian PayCase Management System (CMS)Wide Area WorkFlow (WAWF)Interpersonal skillsCommunication skillsOrganizational skillsAttention to detail

Required

Proven experience with the Defense Travel System (DTS) and military travel processes

Demonstrated experience with Military Pay and related systems (e.g., JMPS)

Experience with Civilian Pay and related systems (e.g., DCPS)

Familiarity with Wide Area WorkFlow (WAWF)

Exceptional interpersonal and communication skills, with the ability to establish rapport with a diverse customer base

Strong organizational skills, attention to detail, and ability to work under pressure

Preferred

Active Secret Security Clearance preferred, must be able to acquire a clearance

Prior customer service experience within the Air Force or Department of Defense (DoD) settings is highly desired

Benefits

Comprehensive medical, dental, and vision insurance

A 401(k) and HSA match

Paid time off

Company

Teksouth

Teksouth is a technology services firm.

Founded in 1982

Gardendale, Alabama, USA

51-200 employees

http://www.teksouth.com/

Funding

Current Stage

Growth Stage

Leadership Team

Benjamin Cella

Deputy Chief Technology Officer

CJ Dunar

Chief Operating Officer

Recent News

Business Journals

Teksouth secures $89 million multi-year contract

2022-02-16

Company data provided by crunchbase