NRG Energy · 1 day ago
Sales Operations Analyst
Houston, TX
Full-time
Onsite
Entry Level
1+ years expNRG Energy is a dynamic company that encourages employees to take charge of their career and development journey. The Sales Operations Analyst primarily supports sales by creating contracts, ensuring accuracy, and enhancing customer experience through various analytical tasks and process management responsibilities.
EnergySolarWind Energy
Responsibilities
Responsible for creating contracts, EFLs, and vendor ID, fitting within SLA
Manage group email box responding within SLA
Update SAP tables
Validate W9, IRS, legal documents ensuring Legal Entity Names are associated correctly
Maintain customer master data tables and documents
Maintain master lists for customer activity
Troubleshoot missing properties, incorrect account set up, and any adhoc requests from Sales Team
Achieve first call resolution or route call to appropriate Manager and/or internal group for resolution from inquiries
Analyze customer accounts, spreadsheets and databases to proactively address discrepancies
Validate data obtained from various sources to confirm report data and information meets stakeholder needs and is accurate including but not limited to account history data, payment data, usage data and address information
Record all issues for tracking and issue escalation in order to identify trends and process gaps
Maintain customer address change information and process direct into SAP
Ask the “why’s”, takes ownership of issues and will search to find the root cause to help avoid issues downstream
Develop documentation and conduct training for the new members to our team or launch of new processes or systems
Develop Standard Work documents in coordination with Manager
Manage small projects and miscellaneous tasks assigned my management
Perform other duties as assigned
Qualification
Required
1 to 2+ years' experience directly supporting staff members in a problem solving, research or sales capacity
Strong analytical/technical aptitude
Must be proficient in Microsoft Tools: Word, Excel, Outlook
High School diploma, GED or equivalent
Proficient written and verbal communication skills required including excellent listening skills
Excellent PC skills required with advanced level Excel skills to independently create and analyze spreadsheets. Advanced math skills and analytical ability
Basic knowledge of deregulated Market rules and internal Reliant processes required to support the assigned customer base
Preferred
Basic knowledge of SAP, CCS, Siebel, IRW, Salesforce and BW software
2+ years' experience in deregulated work environment
Benefits
A competitive total compensation package, including annual incentive and/or commission
Stock Purchase Plan
Benefits on the first day of employment - Medical, Dental, Vision, Life Insurance, and Short-Term Disability, Wellness program, etc.
Company-paid life insurance and disability insurance
401 (k) plan to help save for retirement
FTO plan, plus 8 company holidays, and 1 floating holiday
Numerous discounts, including electricity discounts on NRG brands
Company
NRG Energy
NRG Energy is an integrated power generation and supply firm that offers offsite solar, wind power, and smart grid retail services.
10001+ employees
H1B Sponsorship
NRG Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (19)
2023 (25)
2022 (14)
2021 (9)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$6.99BKey Investors
Public Utility Commission of Texas
2025-09-24Post Ipo Debt· $4.9B
2025-08-04Post Ipo Debt· $216M
2024-10-16Post Ipo Debt· $1.88B
Leadership Team
Lawrence S Coben
President, CEO and Chair of the Board
Anne C Schaumburg
Lead Independent Director
Recent News
2026-01-17
Company data provided by crunchbase