NVA General Practice · 10 hours ago
Client Services Representative
Ukiah, CA
Full-time
Onsite
New Grad, Entry Level
$17/hr - $19/hrNVA General Practice is seeking a Client Services Representative to act as a liaison and provide product/services information to customers. The role involves maintaining customer satisfaction, resolving issues, and supporting various customer inquiries and requests.
HospitalMedicalPetVeterinary
Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Processing orders, forms, new client applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Ensure customer satisfaction and provide professional customer support
Verify client/patient information
Deescalating situations with clients before presenting to mgmt
Basic quote/estimate knowledge
Daily cleaning tasks, cleaning the reception/waiting area
Scan documents and email to neighboring practices and owners
Scheduling appointments; being conscious of the doctors schedule and be able to accommodate to both client and doctor needs
Traffic flow mgmt
Client education; Supply clients with information about our standard recommendations on animal husbandry, wellness care and disease / parasite prevention
Light animal handling
Learn basic medical terminology
Qualification
Required
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Processing orders, forms, new client applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Ensure customer satisfaction and provide professional customer support
Verify client/patient information
Deescalating situations with clients before presenting to mgmt
Basic quote/estimate knowledge
Daily cleaning tasks, cleaning the reception/waiting area
Scan documents and email to neighboring practices and owners
Scheduling appointments; being conscious of the doctors schedule and be able to accommodate to both client and doctor needs
Traffic flow mgmt
Client education; Supply clients with information about our standard recommendations on animal husbandry, wellness care and disease / parasite prevention
Light animal handling
Learn basic medical terminology
Benefits
Medical
Vision
Dental insurance
401(k)
Paid time off
Employee discounts
Company
NVA General Practice
At NVA General Practice, we’re on a mission to give every pet their best life.
Founded in 1996
10001+ employees
H1B Sponsorship
NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$128MKey Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M
Leadership Team
John Bruno
Chief Executive Officer
Recent News
Morningstar.com
2025-11-11
Company data provided by crunchbase