Messerli Kramer, P.A. · 2 days ago
COLLECTIONS MANAGER
PLYMOUTH,MN,US
Full-time
Onsite
Mid, Senior Level
$80K/yr - $85K/yr
5+ years expMesserli Kramer, an established Twin Cities law firm since 1965, is seeking an experienced Collections Manager to lead day-to-day operations of a large, multi-state legal collections call center based in Plymouth, MN. The Collections Manager will oversee a team of 4 Supervisors and 40 Legal Collectors, responsible for operational performance across all phases of the legal collections lifecycle while driving workflow strategy and compliance within a consumer-respect-focused collections model.
ConsultingLaw EnforcementLegal
Responsibilities
Oversee Inventory management & workflow strategy. Ensure critical queues have adequate workforce assigned
Uses scorecards and performance analytics to identify trends, set priorities, and partner with supervisors on targeted performance improvements
Develops supervisors through coaching, feedback, and performance management, addressing corrective action when necessary in partnership with HR
Collaboration with the Director on strategic efforts
Monitor client change log and update procedures relevant to the Collection Department
Assist with client audits and call calibrations. Overseeing controls and remediation training as needed
Update and publish Monthly Collector Bonus Report
Conduct interviews of prospective candidates for the department as needed
Evaluate internal office policies to ensure they are compliant and driving the correct behaviors
Daily interactions with staff, answering questions, providing feedback on ideas or requests
Monitor policy adherence. Redirect staff based on observations
Leads within a consumer-respect-driven collections model that emphasizes collaboration, ethical recovery, and long-term outcomes over short-term pressure tactics
Qualification
Required
High School Diploma/GED
5 years' experience in a collection leadership role, including at least 2 years managing multiple teams
Ability to coordinate multiple tasks simultaneously with differing levels of urgency
Keen attention to detail to ensure accuracy of data
Able to perform well in the face of tight deadlines and challenges
Demonstrate a high degree of professionalism and accountability
Excellent communication skills (verbal and written)
Excellent analytical thinking and organization skills
Strong proficiency with Microsoft Excel as well as other standard Microsoft products: Outlook, OneNote, Teams
All applicants must pass a criminal background check, drug screening, and credit check, before commencing employment with Messerli & Kramer, P.A
Benefits
Medical, Dental, & Vision Insurance
HSA & FSA Accounts
401K, with 4% company contribution (after 1 year of service)
Paid time off (17 days per year)
Paid holidays off (7 days per year + a floating holiday)
Company Paid Life Insurance
Employee Assistance Program
Free parking
Onsite restaurant
Onsite free gym
Company
Messerli Kramer, P.A.
WHO WE ARE At Messerli Kramer, we’ve spent 60 years building a reputation as a firm of “attorneys and advisors” – or, as we like to say, a place where the law isn’t always the best answer.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Oxley, CLM, CISM
Chief Information and Security Officer
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