Switchfly · 1 day ago
Customer Service Operations Coordinator
United States
Full-time
Remote
Entry Level
2+ years expSwitchfly is a company focused on customer satisfaction and operational excellence. They are seeking a Customer Service Operations Coordinator to support day-to-day customer service operations across U.S. and India time zones, coordinating workflows and providing administrative support.
Loyalty ProgramsSaaSTravel
Responsibilities
Support daily customer service operations by taking ownership of the open items, assigned tasks, coordinating coverage, workflows, and operational needs across U.S. and India business hours
Assist contact center agents requests for assistance and review of Sabre related issues and processes
Support the team with troubleshooting pre-booking errors and escalation of system errors to relevant teams
Monitor Jira Queues and resolve Customer Issues which require follow up
Contact Travel Suppliers to resolve Customer related issues
Support escalated customer issues by coordinating with appropriate teams and ensuring follow-through, without direct authority over team members
Partner with internal stakeholders and external vendors to support operational needs and service continuity
Provide general administrative and operational support as needed to ensure smooth day-to-day execution
Other tasks as needed
Qualification
Required
Solid customer service mindset with a focus on consistency, quality, and follow-through
Strong Customer Service focused problem solving skills
Strong Native Sabre GDS knowledge, inclusive of command lines, exchanges, refunds and schedule processes
Strong interpersonal skills, with the ability to coordinate across teams and time zones
Strong verbal and written communication skills
Proficiency with call center systems
Experience with CRM ticketing and documentation tool (preferably Jira)
Familiar with Office tools (e.g. SharePoint and Excel)
Ability to work under pressure, manage competing priorities, and meet deadlines
High attention to detail and commitment to accuracy
Any Bachelor's degree or equivalent relevant practical experience
Preferred
2–4 years of experience in a call center, customer service, or operations support environment
Experience supporting day-to-day operations, reporting, coordination, or escalation processes
Proficient with excel formulas and data analysis applications
Company
Switchfly
Switchfly is a travel-commerce and loyalty SaaS platform that enables enterprises to rapidly deploy state-of-the-art online travel services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33.8MKey Investors
Thayer VenturesStarVest PartnersCanaan Partners
2019-01-24Private Equity
2012-10-12Series C· $2.8M
2012-03-01Series C· $15M
Leadership Team
Nowell Outlaw
Chief Executive Officer
Recent News
phocuswire.com
2025-03-03
Company data provided by crunchbase