Sound Physicians · 6 days ago
IT Product Manager, Salesforce
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $110K/yr
4+ years expSound Physicians is a physician-founded and led, national, multi-specialty medical group headquartered in Tacoma, WA. The IT Product Manager (Salesforce & Enterprise Applications) is responsible for managing and optimizing the organization’s Salesforce environment and ensuring product offerings meet company standards and align with business goals.
Emergency MedicineHealth CareHospitalMedical
Responsibilities
Establish and maintain strong relationships with Salesforce and relevant technology vendors
Monitor vendor performance to ensure adherence to SLAs and contractual commitments
Collaborate with vendors on platform enhancements, integrations, and solution designs
Manage the entire lifecycle of vendor products from inception to retirement
Ensure products meet quality standards and regulatory requirements
Coordinate product rollouts and new implementations in partnership with development and business teams
Ensure iterative releases of technology are supported by user acceptance testing / validation
Work closely with internal stakeholders (e.g., HR, regional/site operations, enrollment, finance, accounting, marketing, sales) to understand business problems, business processes, requirements and feedback
Communicate product plans, progress, and results to internal stakeholders, including executives and team members
Accountable for the development of communication and education materials for new technology functionality within the development cycle as well as incorporating user feedback into the product roadmap
Promote standardization and best practices across regions and service lines where appropriate; this includes leading user groups within Sound Physicians to facilitate best practices and share knowledge
Have a thorough understanding of the business processes and how the product features support
Develop and maintain a product roadmap that aligns with company strategy and customer needs
Prioritize product features and improvements based on business value and customer impact
Write clear requirements/detailed user stories with acceptance criteria, ensuring they are actionable and can be estimated by the vendor and/or internal Sound Physicians development teams
Stay current on Salesforce releases, licensing changes, industry trends, and emerging capabilities
Conduct market and competitive analysis to identify new opportunities or risks
Use data-driven insights to make informed platform decisions
Use Agile methodologies to manage product development cycles
Provide estimates and partner with project managers on timelines and resource needs
Remove blockers and ensure the team delivers incremental value through continuous improvement
Identify and mitigate risks associated with vendor products
Develop contingency plans to address potential issues
Act as the voice of the customer in product development
Ensure vendor products deliver exceptional user experiences
Conduct analysis to determine root cause of reported issues
May provide Tier II Application Support to users
Qualification
Required
Bachelor's Degree in a relevant field
Strong background with implementing Salesforce products (e.g., Sales/Service Cloud, Experience Cloud, Salesforce Einstein AI)
Experience managing an Agile development team and leading iterative technology releases
Experience supporting product adoption through communication, training, and iterative improvements
Preferred
4 years driving adoption of Salesforce or another enterprise technology platform
4 years writing business requirements, user stories, process flows, and supporting documentation
Experience implementing Salesforce backed agentic AI functionality
Salesforce certifications (e.g., Admin, Advanced Admin, Platform App Builder, Business Analyst) strongly preferred
Experience in leading small projects and iterative technology development
Benefits
Medical insurance, Dental insurance, and Vision insurance
Health care and dependent care flexible spending accounts
401(k) retirement savings plan with a company match
Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
Ten company-paid holidays per year
Company
Sound Physicians
Sound Physicians is a physician services organization focused on driving improvements in quality, satisfaction and efficiency.
5001-10000 employees
H1B Sponsorship
Sound Physicians has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.15BKey Investors
Summit Partners
2018-06-07Private Equity· $2.15B
2018-04-23Acquired
Leadership Team
Michael Blaszyk
Director
Recent News
Startup and Tech News - Madison Startups
2025-10-25
Company data provided by crunchbase