NYCM Insurance · 6 hours ago
Customer Service Representative (Hybrid)
Canajoharie, New York, United States
Full-time
Hybrid
New Grad, Entry Level
$39K/yr - $59K/yrNYCM Insurance is a company focused on providing excellent customer service, and they are seeking a Customer Service Representative. The CSR will be the first point of contact for customers, responsible for delivering accurate information, creating positive experiences, and maintaining strong customer relationships in a fast-paced environment.
Financial ServicesReal Estate
Responsibilities
A Customer Service Representative is expected to handle an average of 5 phone calls/hour
Develop and maintain a vast knowledge and understanding of company processes and procedures within claims, accounts, underwriting, distribution and brand, in automobile, homeowner, mobile home, commercial, umbrella and all other lines of business that may apply
Respond, interact, and communicate as a highly skilled insurance professional with prompt, accurate information
Connect with the customers by utilizing active listening skills to understand the personality and needs of the caller
Clearly and accurately document all transactions and interactions in the company systems
Obtain and/or process policy changes or quotes as requested by insureds, agents, lending institutions, automobile dealerships, and all other customers as appropriate
Review cancelled insurance policies due to nonpayment for possible reinstatement
Communicate details on use of the NYCM web site, including MyAccount, Agent Lobby, and Mobile App
Complete telephone interviews
Assist teammates with questions or escalated calls
Assist with special projects, new procedures and/or enhancements to existing procedures as needed (monthly to quarterly)
Assist with new hire training and/or interdepartmental shadowing
Other duties as assigned
Qualification
Required
GED
Experience in a service field
High service orientation with positive outlook
Intermediate personal computer skills, including electronic mail, routine database activity, word processing
Knowledge and understanding of call center software
Excellent communication and listening skills
Ability to multi-task
Adaptability
Critical thinking skills
Attention to detail with ability to make quick and accurate decisions
Team oriented and the ability to work independently
Benefits
Shift differential-10% on top of all your hours worked once you are working your required shift.
Medical, Dental, Vision Insurance
Mileage Reimbursement
Paid Time Off
Employee Education Programs with incentives
Wellness Program with incentives
401K Defined Contribution Plan w/up to 8% match
12 Paid holidays year (flexible options for Customer Service Reps)
Make-up time
Fitness Center (Edmeston & Sherburne locations)
Cafe (Edmeston location)
Potential bonus based on company performance
NYCM Insurance discount
Yearly evaluations
Company
NYCM Insurance
NYCM Insurance is a property and casualty insurance carrier that has been providing coverage to residents and businesses in New York since 1899.
Founded in 1899
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Cheryl Robinson
Chief Executive Officer
Company data provided by crunchbase