Sunward · 1 day ago
Loss Mitigation Representative 1
Albuquerque,NM,US
Full-time
Onsite
New Grad, Entry Level
0+ years expSunward is a financial services company seeking a Loss Mitigation Representative 1 to support the management of delinquent accounts. The role involves assisting members in resolving delinquencies, following established procedures, and ensuring compliance with federal and state regulations.
BankingFinancial ServicesNon Profit
Responsibilities
Assist with collection efforts on delinquent accounts, including loans, credit cards, and negative balances, typically 15 to 90 days past due, following established procedures
Support accounts approaching pre-charge-off by offering standard repayment options or assistance under guidance
Contact members via phone, email, or letter to provide information on account recovery options and document interactions
Follow standard procedures to record account activity, track progress, and manage follow-ups in collection systems
Perform basic skip tracing to locate members with missing or inaccurate contact information, with guidance
Post payments and update system records according to standard processes
Support processing of force-placed insurance documentation and filing claims under supervision
Coordinate with internal departments to clarify account information or escalate issues as needed
Follow federal and state regulations (e.g., FDCPA, UCC) and internal policies in day-to-day tasks, seeking guidance when unsure
Ensure accurate documentation of collection activity in compliance with internal and external requirements
Eager to learn and follow procedures accurately
Participate in team efforts and support peers as directed
Qualification
Required
Minimum of 6 months of customer service experience, preferably in a financial services environment
High school diploma or GED required
Basic awareness of financial services and credit union products
Familiarity with standard workplace policies and procedures, including confidentiality requirements
Awareness that collections activities are governed by federal and state regulations (e.g., FDCPA)
Basic computer literacy, including Microsoft Office and standard collection systems
Ability to follow established procedures and complete routine tasks accurately
Clear verbal and written communication skills for member interactions
Ability to handle low- to moderate-risk accounts under supervision
Willingness to ask questions and escalate complex cases
Basic organizational skills and attention to detail
Cooperative team member; participates in team efforts and supports peers
Preferred
Collections experience preferred
Company
Sunward
Sunward, formerly known as Sandia Laboratory Federal Credit Union (SLFCU), is one of New Mexico’s largest credit unions, serving 170,000+ members and managing more than $4.1 billion in assets.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Zachary Hill
Interim CTO
Chris Linford, SPHR
Chief People Officer
Recent News
2025-05-08
Sandia Laboratory Federal Credit Union
2025-04-10
GlobeNewswire
2024-12-29
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