Robert Half · 5 hours ago
Help Desk Analyst
Greenville, SC
Full-time
Onsite
New Grad, Entry Level
$16/hr - $18/hrRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking a Help Desk Analyst to provide technical assistance, resolve complex issues, and guide users through troubleshooting processes.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Respond to incoming calls by diagnosing and resolving basic technical issues, such as password resets, printer setup, and networking queries
Offer guidance and training to users on new or updated technologies to enhance their proficiency
Research and implement solutions using internal and external knowledge bases
Escalate unresolved technical problems to higher-level support teams, including specialists and managers
Document all troubleshooting steps, decisions, and actions taken to ensure consistent resolution processes
Monitor and meet established service level requirements to maintain client satisfaction
Collaborate with team members to refine help desk procedures and improve overall efficiency
Maintain an organized record of service desk tickets and track trends for proactive issue resolution
Ensure a thorough and customer-focused approach in all interactions with users
Adapt to shifting priorities and tasks in a fast-paced environment
Qualification
Required
Proven experience in technical support or help desk roles, with a solid understanding of processes and procedures
Strong technical aptitude with the ability to analyze and solve complex problems
Proficiency in using Microsoft Windows and ticketing systems to manage and resolve issues
Excellent verbal and written communication skills to effectively convey solutions and influence positive change
Demonstrated ability to provide exceptional customer service and build strong relationships
Skilled in basic troubleshooting, including POS systems and telephone support
Strong organizational abilities with attention to detail and the capacity to manage multiple tasks
Self-motivated and capable of prioritizing workloads independently
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
Founded in 1948
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase