Avetta · 4 days ago
Enablement Specialist - Client Success
Lehi, UT
Full-time
Onsite
Mid, Senior LevelAvetta is seeking a dynamic and experienced Enablement Specialist - Client Success Coach to join their Revenue Enablement team. This role focuses on enhancing the skills and performance of Client Success teams through tailored training, coaching, and competency analysis to ensure high client satisfaction and retention.
Enterprise SoftwareLogisticsSupply Chain Management
Responsibilities
Collaborate with CS leaders and individual sellers to identify skill gaps and developmental needs through competency assessments
Develop and deliver targeted training sessions, workshops, and materials focused on best practice, value-based success strategies, and product roadmap delivery
Partner cross‑functionally with Product to turn roadmap/NPIs into CSM readiness and client adoption—co‑create enablement assets (playbooks, talk tracks), deliver training and certification on new capabilities, and orchestrate client communications that drive measurable lifts in feature adoption and active usage across CSM books of business
Utilize role-playing exercises regularly to reinforce key skills, build confidence, and simulate real CS scenarios for more effective learning
Provide personalized, ongoing coaching to reinforce the application of these methodologies, ensuring reps can confidently navigate complex customer relationships and articulate value
Support CS onboarding by executing onboarding programs and ensuring new hires are equipped with the necessary tools and knowledge to apply CS methodologies from day one
Track and analyze performance metrics to measure the effectiveness of training and coaching initiatives, with a focus on >=90% GRR—and adjusting approaches as needed
Foster a culture of continuous improvement by encouraging feedback, self-development, peer learning, and realistic role-play scenarios within the team
Partner with CS leadership to ensure enablement activities align with strategic sales processes and revenue objectives
Provide coaching guidance to CS leaders to reinforce desired behaviors
Stay current on enablement best practices, industry trends, and techniques related to Customer Success to bring innovative approaches to the team
Qualification
Required
Proven experience as a trainer, coach, or enablement professional, with practical knowledge of Customer Success methodologies
Demonstrated success in coaching and developing CS teams, especially in complex environments
Strong facilitation and role-playing skills to reinforce learning and develop new CSM behaviors
Excellent communication, presentation, and interpersonal skills
Analytical mindset with experience in measuring performance and coaching impact
Ability to adapt coaching and training approaches based on individual and team needs
Support CS onboarding by executing onboarding programs and ensuring new hires are equipped with the necessary tools and knowledge to apply CS methodologies from day one
Track and analyze performance metrics to measure the effectiveness of training and coaching initiatives, with a focus on >=90% GRR—and adjusting approaches as needed
Foster a culture of continuous improvement by encouraging feedback, self-development, peer learning, and realistic role-play scenarios within the team
Partner with CS leadership to ensure enablement activities align with strategic sales processes and revenue objectives
Provide coaching guidance to CS leaders to reinforce desired behaviors
Stay current on enablement best practices, industry trends, and techniques related to Customer Success to bring innovative approaches to the team
Preferred
Experience in onboarding and new hire training is highly preferred
A proactive, motivating, and energetic personality passionate about developing CSM talent and achieving growth targets
Company
Avetta
Avetta is a software company that offers a cloud-based platform for commercial marketplaces and supply chain risk management.
Founded in 2003
501-1000 employees
H1B Sponsorship
Avetta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2022 (3)
2021 (4)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$35MKey Investors
Welsh Carson Anderson & StoweNorwest
2024-04-02Acquired
2019-02-14Private Equity
2018-03-21Private Equity
Leadership Team
Gretchen Eischen
Chief Market Officer
Recent News
SalesTech Star
2026-01-20
2026-01-16
Company data provided by crunchbase