The Confederated Tribes of Grand Ronde · 1 day ago
Client Registration Specialist
Salem, OR 97301, USA
Full-time
Onsite
Entry Level
$24.60/hr - $31.84/hr
2+ years expThe Confederated Tribes of Grand Ronde is seeking a Client Registration Specialist to support client interactions within their health and wellness center. The role involves greeting clients, managing appointments, entering client information into electronic systems, and ensuring eligibility for services, particularly for the Native American population.
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Responsibilities
Greets clients and ensures all clients check in for appointments using program kiosk and appropriate staff are contacted to escort them within the clinic. Provides support for clients needing assistance with kiosk
Answers phones and provides basic information to clients and other agencies seeking program services information
Assists with monitoring client adherence to COVID-19 protocols
Assists clients with child care room check-in process as needed
Accurately enters and updates client information into electronic health record management system
Verifies client’s insurance/alternate resources coverage, eligibility for services, and primary care provider
Ensures all new client information is entered prior to client receiving services and obtains appropriate signatures
Monitors lobby and patient flow to identify client issues and contacts appropriate program staff for assistance as needed
Follows emergency protocol for emergent care clients
Completes reports and records for program tracking information as requested by management team
Determines and processes eligibility for services through the Grand Ronde Health and Wellness Center for Native American population. Ensures that Tribal affiliation meets Federal guidelines for services requirements
Requests and collects all necessary documentation from clients to determine eligibility for services available to Native Americans and pregnant women of Contract Health Services (CHS) eligible birth fathers, i.e. birth certificates, certificate of Indian blood, Tribal ID cards, and paternity statements
Provides general information regarding Tribal, State, Federal and Community services available
Conducts urinalysis testing on all OTP clients
Completes chain of custody and documentation for a lab specimens according to established protocols
Monitors urinalysis process for client diversion
Responsible for proper handling and packaging of collected samples
Responsible for urinalysis supply inventory for the lab and coordinates with Lead LPN for ordering needed supplies
Performs a variety of other duties as assigned by supervisor
Qualification
Required
Requires a high school diploma or GED
Requires a minimum of two (2) years of work experience in an increasingly responsible position in a health care or treatment program setting; medical billing experience preferred
Ability to use and work within an electronic health record management system
Proven ability to work independently and interpret policies and procedures, under pressure with little or no supervision
Understand addiction as a chronic illness and approaches all clients with dignity and respect
Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
Ability to work with all levels of individuals, including disgruntled people in an effective manner
Ability to demonstrate boundaries and concise clear communication skills
Attention to detail and ability to follow written and oral instructions
Demonstrated working knowledge of computer software such as Word, Excel, and related programs
Ability to operate standard office equipment (i.e. copier, fax machine, personal computer)
Must have excellent interpersonal skills oral and written
Must be able to maintain confidentiality in all matters. Knowledge of ethical and legal requirements and restrictions pertaining to the maintenance of medical records, as well as facility policies, HIPAA and other federal regulations
Requires strong commitment to accurately completing task, solving problems, demonstrating initiative, organization, and attention to detail
Knowledge of and sensitivity to Native American culture required
Preferred
Medical billing experience preferred
Company
The Confederated Tribes of Grand Ronde
Tribal Government
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase