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HP · 1 day ago

Rio Rancho Site Program Manager

Rio Rancho, New Mexico, United States of America

Full-time

Onsite

Mid, Senior Level

$74K/yr - $114K/yr

4+ years exp

HP is seeking a Rio Rancho Site Program Manager responsible for executing and improving sales cycle operational processes. This role involves collaborating with stakeholders, conducting data analysis, and ensuring compliance while prioritizing customer satisfaction and providing guidance to junior team members.

ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Drives multiple complex operational processes throughout the entire sales cycle, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting

Collaborates closely with various stakeholders, including senior management, cross-functional teams, and external partners, to ensure processes support overall business objectives

Maintains and updates comprehensive process documentation, including standard operating procedures (SOPs), and ensures adherence to governance and compliance standards

Conducts in-depth data analysis, leveraging analytical tools and techniques, to identify trends, root causes, and areas for process improvement

Generates reports on process performance, communicates findings and recommendations to senior management, and presents complex data effectively

Prioritizes customer satisfaction by improving processes that directly impact the customer experience and implementing feedback-driven enhancements

Develops and maintains subject matter expertise in relevant areas, staying updated on industry trends and best practices

Identifies and mitigates risks associated with operational processes, developing strategies to minimize potential disruptions

Addresses and resolves complex operational issues, escalations, and challenges promptly, minimizing business disruptions

Provides guidance to junior team members, fostering their development, and ensuring that the team operates effectively

Qualification

Data AnalysisProcess ImprovementProject ManagementBusiness OperationsLean Six SigmaChange ManagementAgile MethodologyAccountingAuditingAutomationBusiness ProcessBusiness RequirementsContinuous Improvement ProcessFinanceKey Performance Indicators (KPIs)Lean ManufacturingSAP ApplicationsSix Sigma MethodologySupply ChainWorkflow Management

Required

Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence

Typically has 4-7 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field or an advanced degree with 3-5 years of work experience